Description
We are looking for a Customer Education Specialist who will play an important role in ensuring Fleetio’s customers have a comprehensive understanding of our product. We believe education is key to our customer’s success. We are looking for a passionate and dedicated individual to join our team to help ensure our customers are well equipped to succeed using Fleetio.
What’s Fleetio?
Fleetio (pronounced “flee-tee-oh”) is a leading provider of fleet management SaaS that helps organizations of all sizes track, analyze, automate, and manage their vehicles and equipment. With a purpose-built, easy-to-use, and comprehensive suite of tools and features, Fleetio makes it easy for fleet managers to optimize their operations, reduce costs, and improve safety and compliance.
We’ve become a trusted partner for thousands of businesses across the globe, from small startups to large enterprises. With a focus on innovation, customer success, and sustainable growth, Fleetio is on a mission to transform fleet management.
What makes us special, you might ask? We’ve been remote-friendly since 2012 and have been recognized as Birmingham Alabama’s Best Places to Work five years in a row. We have over 200 employees all over the United States, Canada, and Mexico, and have over 5,000 paying customers in 70+ countries. It’s an exciting time at Fleetio as we’re growing 50+% year on year and have just closed our Series C round led by our incredible investment partner, Elephant. We’re building the fleet management platform of the future – the single screen for fleet managers to drive their businesses forward.
More about our product and company:
Fleetio product overview video: https://www.youtube.com/watch?v=IlvIbwZT3oU
Our careers page: https://www.fleetio.com/careers
What you’ll be doing
Nurture growth and foster community among Fleetio’s customer base
Collaborate with the Associate Manager, Customer Education to align content with overall education strategy
Develop and update educational content, including training materials, video tutorials, documentation, and e-learning modules
Create and maintain comprehensive documentation to support customers in self-paced learning and troubleshooting; ensure that documentation is clear, concise, and up-to-date
Conduct customer-facing webinars to educate customers on best practices and core functionality of the product
Utilize data and analytics to track customer progress and engagement with education content
Provide insights and recommendations for optimizing Customer Education Programs
This is a position we consider essential to the company’s success. Be sure to mention coffee in your cover letter so we know you actually read this.
What’s in it for you
The ability to make an immediate impact on our current and future customers’ time to value and retention
Be a part of an incredible team of “A” players who go above and beyond to make Fleetio a successful company. We’re a customer-centric team with a great product, excellent support, and countless happy customers
Work remotely (within the United States), or at our Birmingham, AL HQ. We strive to promote a strong remote working culture and have done so since the beginning
Opportunity to travel to collaborate with your team 1-2 times per year
Requirements
3+ years experience building customer-facing content at a SaaS company
Experience implementing and training new customers on a SaaS product in a live, instructor-led group format
Excellent communication skills, both written and verbal
Video editing or production experience of customer-facing resources
Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment
Considered a Plus
Previous Fleet or Fleet Software Experience
Bilingual in English and Spanish
Experience building training content in a Learning Management System (LMS)
Expertise in Camtasia, Articulate, Captivate or Adobe Premiere Pro
Benefits
100% health/dental coverage (50% coverage for family)
Vision insurance
Incentive stock options
401(k) match of 4%
PTO – 4 weeks
13 company holidays + 2 floating holidays
Parental and bonding leave
Dependent care and medical FSA
Short and long term disability
Community service funds
Professional development funds
Health and wellness initiatives
Mac laptop + new hire equipment stipend
Monthly catered lunches
Fully stocked kitchen with tons of drinks & snacks
Remote working friendly since 2012 #LI-REMOTE
Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need.
This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will.
If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500.