Job Description
Customer Care Specialist
Duration: 9/24/2024 – 12/20/24 (potential to extend)
Location: REMOTE, EST
Must Haves:
- 3-5 years of Customer Service/Customer Care in
- Good in Microsoft Office
- Collaborative, Good relationship builder
Preferred:
- Bachelor’s degree
- The ability to travel 4-6 times a year to College Board offices and/or vendors
- Salesforce
POSITION SUMMARY
You have:
- 3-5 years of customer service experience managing customer escalations in a high-volume customer service operation (required)
- The ability to act in a highly collaborative way with the ability to influence others and build strong relationships across internal and external stakeholders.
- Excellent written and verbal communication skills, including the ability to communicate complex and sensitive issues.
- Effective planning, prioritization, and problem-solving skills.
- Computer literacy, including Microsoft Office applications
- The ability to manage relationships with peers as well as multiple levels of management
- Ability to use quantitative and qualitative data to identify trends to inform continuous improvements to enhance the customer experience
- The ability to be flexible and quickly adapt to new methods, situations, and requirements
- The ability to travel 4-6 times a year to our offices and/or vendors.
- A college degree (preferred)