Job Summary Auto Assure/Endurance is looking for Customer Care Representatives with a positive attitude and attention to detail to facilitate inbound calls to update administrative details of customer accounts and/or direct calls to the appropriate department as needed.
Responsibilities and Duties: Handle high volume of inbound calls from customers and direct them to the proper departments if applicable Work closely with other departments to ensure a positive customer experience Strong problem-solving skills to quickly identify the root cause of customer issues and resolve when necessary Help explain contract details Manage existing customer relationships that give our customers peace of mind and worry-free driving Process payments and set up payment arrangements to resolve customer accounts
Qualifications: Excellent customer service, communication, and listening skills Can work in a fast-paced environment, under pressure, and with other employees General computer and typing skills Available for immediate full-time work Passion for customer service and quality work Must be focused and reliable
Salary and Benefits As an industry leader, AutoAssure/Endurance provides competitive compensation with full and part-time opportunities—but that’s just the beginning. Our benefits include: Paid training and upward mobility —we invest in your growth work from home Incentive prizes like gift cards and experiences
Equal Employment Opportunity AutoAssure/ Endurance is proud to be an equal opportunity employer. We celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.