Employer: Gusto

Experienced Payroll Support Representative

We are looking for payroll experts who are passionate about providing small business owners with the best customer service experience in the world. You will guide our customers through using Gusto for payroll and benefits and act as their advocate internally to influence our product decisions and roadmap. You’ll address real problems and deliver an exceptional customer experience, all while continuing to work in the payroll industry and begin your career in the high growth tech industry. 

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy

About Customer Care

The Customer Care team is the linchpin of our world-class customer experience. With their passion, insight and customer advocacy, this team has helped us maintain an NPS of 70+ while serving hundreds of thousands of businesses.

In this role, you’ll be  supporting payroll and benefits at Gusto. You will guide our customers to payroll solutions, answering questions via phone, email, and chat each day. Advocates are offered a unique career ladder progression system which allows for advancement within the role based on the product tiers and skills being developed. Each progression on the ladder comes with a new set of skills, expectations, and a generous compensation change as a reward for the high standards set in order to deliver on our customer promise. 

Here’s what you’ll do day-to-day:

Here’s what we’re looking for:

APPLY HERE