Customer Care, Benefits Enrollment Representative – Remote

Responsibilities

Looking for a flexible gig you can do from home? Join our team of Customer Care PROs! We’re looking for friendly and attentive independent contractors to assist federal employees and retirees, compensationers, and retired military personnel with plan enrollment, creating new accounts, general plan questions, and site navigation.

This is a seasonal opportunity and a great way to get started with Working Solutions! Open enrollment season is November 11 – December 9. Call volume will be highest during these dates, with lower volume prior to and after open enrollment. Apply today to be considered.

Why join the WooHoo! Crew ? There are many perks to contracting with us:

• Work from home: Say goodbye to commuting hassles and hello to the convenience of working from home.
• Work when it’s convenient for you: Flexibility is the name of the game. Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.
• Gain experience in different industries: Expand your skillset and broaden your horizons while providing exceptional customer service.
• Supportive environment: We’re there to help so you can focus your efforts on bringing top-notch service to the customers we serve.

You must live in and work from the United States (except CA, NY, PA, WA) and successfully complete a background check to represent this client.

Earnings Potential

• Earn up to $15.60 per productive hour (paid by the minute worked with 54 minutes/hour guaranteed)
• Contactors can earn an equivalent of $20+/hour with incentives that will be offered during peak times.

Schedule

• Flexible schedule opportunities – you create your own schedule!
• Hours of operations are 7am-8pm CT Monday-Friday and may increase during open enrollment

Skills Needed

• Ability to provide excellent, patient, and empathetic customer service.
• Excellent verbal and written communication skills.
• Tech-savvy and avid computer user.
• Friendly tone and professional demeanor.

Work Environment Requirements:

• Quiet, uninterrupted space during all working hours.

Technology Requirements

• Personal computer (no tablet)
• Broadband internet connection, recommended at least 10 MBPS
• Wired internet connection, such as cable, fiber optic, or DSL (no Wi-Fi, satellite, or mobile internet)
• Windows 10 or Windows 11 operating system
• Windows Security/Microsoft Defender Antivirus (included in Windows 10 and 11 and free to use), running and up to date
• Wired USB headset with microphone.
• A smart phone and be willing to accept texts related to program work.
• Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.  

*Full PC requirements

Important Information

We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington state. Contractors must also successfully pass a criminal background check.

Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.

Date Posted: 

2024-10-01

Valid Through: 

2024-11-07

Language Requirement: 

English

Working Solutions

Telecommute

United States

Call Center Customer Service;Tech Support