Customer Care Agent

At iVisa we believe that traveling should be simple. That’s why over 1.1 million travelers have chosen us to facilitate their photos, passports, visas, and other travel documents. We are the easiest, fastest, and simplest solution in the market. Our company is growing 100% year on year. We know our biggest strength is our people and we’re looking for the right new team members to help propel our culture and achieve our goals. Above all else, we always have fun!

The Global Customer Care Agent role at iVisa is one of utmost importance. This person will be responsible for providing expert solutions to every customer that leaves a review for iVisa on external sites and make sure that they have the best experience possible. At iVisa we take our Customer Experience very seriously, which is why we are looking for the best talent that will own the customer’s journey and will leave no stone unturned until the customer is happy.

What would you do?

• Seek to improve customer satisfaction with each interaction/review/comment.
• Provide support to your assigned customers via Intercom (chat and email) and calls via Aircall throughout the shift.
• Work side-by-side with processing agents
• Prepare reports as needed from your daily tasks
• Keep a daily register of the cases reviewed
• Provide public and private replies to each case and document insights from each interaction/review/comment.

What are we looking for?

• Want to grow in iVisa and go the extra mile to learn and provide the best service to our customers.
• Have excellent communication skills and the ability to generate empathy.
• Are empowered and full of energy to challenge the status quo.
• Are open to taking on new challenges and working in an environment of constant change due to our accelerated growth.
• Want to be a fundamental part of building the team and the foundation for the iVisa experience
• 6 months in bilingual customer service.
• Advanced English.

What we offer?

• Remote-first: work from everywhere.
• Work in a hyper-growth, dynamic, and international environment. Run in a highly tech-minded company with top of line tools.
• The opportunity to help build a company that will continue to redefine the travel industry.
• Transparent company culture with flat hierarchies (and super cool coworkers).
• Lots of responsibility and a real chance to make an impact.