Location: Warwick, RI – Virtual with In Person Training. Must be within a commutable distance of Warwick, RI.
Role Value Proposition:
As a leader in insurance, MetLife never underestimates the significance of the impact made by associates. We are the country’s number one underwriter of employer-sponsored programs.
We are actively hiring a Customer Care Advocate for our Total Control Account department located out of our Warwick office. Total Control Accounts are financial accounts, that are similar to checking/saving accounts, and are interest bearing. In this role, you will service our customers via inbound phone calls regarding their TCA accounts. You will educate our customers on account details and solve problems by putting customers at the heart of all you do.
Our successful candidate will leverage effective listening skills, attention to detail, strong intellectual curiosity, and an honest desire to make a difference to ensure each customer’s experience is exceptional. With an understanding of the customers’ needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.
In return, we will provide the following to enhance your success and engagement from day one and throughout your career– Participation in our comprehensive benefits package which consists of medical, dental & life insurance, retirement plans, paid holidays, vacation time and a variety of programs designed to strengthen and reward your performance.
Key Responsibilities:
- Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
- Customers have often recently lost someone close to them, a level of empathy is needed while maintaining an upbeat delivery.
- Respond to customer requests primarily via telephone, providing excellent service to MetLife’s customers who have or are looking to obtain a Total Control Account.
- Enhance and strengthen the relationship between the customer and MetLife using strong communication skills, keen listening skills and empathy.
- Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.
- Perform these responsibilities in a consistent, professional manner while exercising strong interpersonal and high-quality service skills.
Essential Business Experience and Technical Skills:
Required:
- Candidates must live within a commutable distance of the site the role is posted in.
- 1+ year customer service experience.
- High School diploma, GED
- New hires should live within 50 miles from the site the role is posted in.
- Report daily to our Warwick office for in person training during the period of March 6h to April 30th, 2024. Position will move to virtual after successful completion of training.
- Ability to work from home which includes high speed internet (500-650 kbps) and a quiet place to work that is secure. Hotspots and use of Wi-Fi are not allowed.
- An ability to work an 8-hour shift during the hours of operation of 8AM – 6:00PM Monday – Friday; must be flexible regarding overtime & shift worked, which may change based on business needs.
Preferred:
- Some college experience, trade, or professional certification.
- Insurance or Financial Services industry experience
Business Category
Global Technology & Operations
Number of Openings
17
At MetLife, we are leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we are dedicated to making a difference in the lives of our customers.
The wage for applicants for this position is $41,600.00 per year. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.