Employer: ZipHealth and RocketRX

Description

ZipHealth and RocketRX (part of the HeliosX group) exist to improve the quality of life for everyone using innovative health tech. We have a comprehensive disciplinary medical team including, Consultant Dermatologists, Pharmacists, Physicians, and Clinical Researchers. Our core mission is to make evidence based treatments more accessible and affordable.

The ZipHealth/Rocket RX Customer Care team is looking for an enthusiastic, thoughtful, and highly motivated individual who is passionate about creating an innovative customer experience and building strong relationships with our patients. The position plays a crucial part in the overall online patient experience the company offers.

In this role, with great opportunities for progression, you will be the first point of contact for our patients and engage with them on Phone, Email, Livechat and Social media. Our advisors answer a variety of questions from billing queries, treatment support, online account issues to questions surrounding our products and company. Our customer care advisors are strong representations of the ZipHealth/RocketRX mission, values, and voice.

You will work alongside (virtually) the Responsible Pharmacist & Clinicians to ensure exceptional clinical care is consistently delivered and patient safety is never compromised.

Please note that this is a remote based position, however there will be opportunities to visit our office/pharmacy in Florida.

Responsibilities

Requirements

Desired but not essential:

Benefits

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