You’re the first person plan participants talk to when they have questions about their benefits (FSA, HSA, COBRA). It’s a high-call-volume support role where you’re expected to solve problems fast, document everything cleanly in a CRM, and keep it professional and HIPAA-compliant even when people are frustrated.
About AE Perkins
AE Perkins (Ameriflex) supports benefits administration and participant services, helping members understand and use accounts like FSA/HSA and related benefits.
Schedule
- Monday–Friday
- Must work within 7:00am–4:00pm CST
What You’ll Do
- Serve as the initial point of contact for participant benefit questions (FSA, HSA, COBRA)
- Educate participants on processes and plan details, including HSA investment options
- Drive first-call resolution, including complaints and escalations when needed
- Take proactive steps to resolve issues and set clear expectations
- Document every interaction and outcome in the CRM for metrics and quality tracking
- Maintain empathy, professionalism, and confidentiality (HIPAA/privacy compliance)
What You Need
- Associate’s degree or 4 years of customer support/service experience
- 2+ years of multi-channel contact center experience (phone, chat, email)
- Strong problem-solving skills, including asking probing questions to diagnose issues
- Ability to multitask while staying calm and responsive in a high-volume environment
- Experience with CRM/cloud tools (examples listed: Zendesk, Amazon Connect)
- Strong written and verbal communication with empathy for sensitive situations
- Preferred: healthcare/benefits/insurance experience
- Bilingual is a plus
Benefits
- Starting pay: $22.00/hr
- Medical, Dental, Vision
- 401(k) matching
- FSA/HSA
- Disability & life insurance
- EAP
- LegalShield / ID Shield
- Commuter reimbursement
- Tuition reimbursement
- Bonus pay
- Wellable membership, Telescope Health (telehealth), Intellect (mental health app), engagement activities
Real talk: this is a “phones + accuracy + empathy” job. If you can handle back-to-back calls without getting rattled, and you like helping people understand confusing benefits stuff, you’ll be solid here.
Happy Hunting,
~Two Chicks…