A fully remote role for a content-savvy strategist who loves turning customer stories into fuel for brand growth. As the Customer Advocacy Program Manager, you will own the engine behind testimonials, case studies, and customer spotlights that drive pipeline, bookings, and adoption.
About AlphaSense
AlphaSense is an AI powered market intelligence platform used by more than 6,000 enterprise customers, including many of the S&P 500. They unify equity research, filings, transcripts, expert calls, news, and internal research into one powerful search experience so teams can make smarter decisions faster. With global offices and a high growth mindset, AlphaSense is building the go to platform for market intelligence.
Schedule
- Location: Remote within the United States
- Type: Full time
- Team: Marketing / Customer Advocacy
- Structure: Cross functional work with Marketing, Product Marketing, Product, Sales, and Customer Success
- General expectation: Standard business hours with flexibility for campaigns, launches, and events
What You’ll Do
- Own and scale the creation of customer content including quotes, testimonials, case study drafts, and customer spotlights.
- Use tools like Peerbound and other content platforms to turn customer insights into actionable, approved assets at scale.
- Manage and refine end to end workflows from intake to publication to keep content moving on time and on brand.
- Project manage reviews and approvals with internal stakeholders and customers.
- Maintain and update existing case studies and stories as messaging and strategy evolve.
- Support the Accelerate Program with content for newsletters and light research support for Product and Product Marketing.
- Maintain the customer reference database and help drive high volume outreach for reviews on sites like Gartner Peer Insights, G2, and TrustRadius.
- Manage logo use processes and coordinate with legal to ensure contract and brand compliance.
- Track and report on content performance and advocacy impact on pipeline, bookings, and product adoption.
- Lead planning and execution for a new customer awards program tied to the 2026 user conference and support customer sourcing for event speakers.
What You Need
- Three to five years of experience in marketing with a focus in customer marketing, content marketing, or marketing operations.
- Strong writing and storytelling skills with a sharp eye for detail and brand consistency.
- Proven ability to juggle multiple projects, deadlines, and stakeholders in a fast paced environment.
- Experience with CRM tools such as Salesforce and marketing automation platforms is a plus.
- Familiarity with customer advocacy platforms and content intelligence tools such as Champion, Peerbound, or Gong is highly desirable.
- Strong organizational skills and a process minded approach to building and improving workflows.
- Comfortable collaborating across teams and functions and working independently as a self starter.
Benefits
- Base salary range: 90,000 to 123,000 USD depending on experience and location.
- Equity opportunity plus a generous overall benefits program.
- Comprehensive medical, dental, and vision coverage.
- Remote first culture with a global, high growth team.
- Professional growth in a visible, cross functional role where your work ties directly to revenue and brand impact.
Roles like this move quickly. If this sounds like your lane, do not sit on it.
You have the storytelling chops. Let them pay you for it.
Happy Hunting,
~Two Chicks…