At Varian, a Siemens Healthineers Company, we bring together the world’s best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
If you want to be part of this important mission, we want to hear from you.
*This position can be located anywhere in the US*
The Customer Account Support Agent is responsible for partnering with the Regional Director of Field Service Operations to ensure Field Service Representatives (FSR) remain compliant with job responsibilities. They will assist District Managers of Field Service Operations to create action plans for non-compliant FSR’s and provide ongoing reporting.
**SHIFT 11a-8p CT, Monday – Friday. 3 on-call weekends per year**
Minimum Required Skills and Knowledge:
- Excellent phone and communication skills
- Exceptional customer service skills and good PC skills
- Ability to work with minimal direction Organized and a self-starter
- Demonstrate patience, tact, and courtesy with a variety of customers and personalities.
Other Desired Skills and Knowledge:
- ACD phone system experience or equivalent.
- Basic WEB based training preferred.
- Experience in Salesforce or equivalent product and productivity software desired.
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
- Exercise sound judgment and problem-solving skills
- Bi-lingual (Spanish or Portuguese preferred)
Required Certifications and Training:
- Obtains and completes LMS training plan specific to assigned responsibility.
- Experience Level with Business Tools:
- Microsoft Office Suite including Excel (V look-ups and Pivots), Word, and PowerPoint
- Skill Applies acquired job skills and company policies and procedures to complete assigned tasks.
Job Complexity:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
Supervision:
- Normally follows established procedures on routine work, requires instruction only on new assignments.
- Manage projects and time efficiently, adept at multi-tasking in a fast-paced environment
- Take responsibility and work independently, as well as coordinate team efforts.
Typical Education and Experience:
- Bachelor’s degree preferred and/or 5+ years of relevant experience
- 1-3 years’ experience in a Customer Service or Call Center desired
Fighting cancer calls for big ideas.
We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That’s why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
The base pay range for this position isMin $31,400 – Max $53,500
The pay wage range shown is based on the job posting’s primary location. Actual compensation packages are based on a wide array of factors, including but not limited to skill set, experience, certifications, and location.