Custom Solution Specialist

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals.   We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success.  We grow together and are stronger together. 

What’s unique about this role?

The Custom Solution Specialist is responsible for quick-turn triage, troubleshooting, and resolution of eDiscovery software, workflow, data, and technology challenges escalated from cross-functional groups within the Service Delivery organization.  

The Custom Solution Specialist is part of the eDiscovery Solution Support team that is focused on identifying and implementing custom workflows and processes, complex problem solving, data analysis and transformation, and solving new eDiscovery data challenges.   The role will also have the opportunity to participate in the creation of solutions that improve client deliverables, execution efficiency and quality, and expand eDiscovery delivery capabilities.   Solutions typically involve creating new workflows and processes to meet custom client and operational needs, optimizing the execution of manual tasks, data analysis and manipulation, and incorporation of first and third-party technologies.    Timeframes are typically measured in minutes, hours, days, and weeks.      

Success relies on a basic understanding of e-discovery best practices, technical troubleshooting skills, clear written and verbal communication skills, and an ability to work effectively cross-functionally. The successful candidate must be able to independently execute tasks, foster a collaborative work environment, and exemplify a consultative approach with internal clients.    A background in e-discovery and basic knowledge of the EDRM and supporting technology are required.

What will this person do?

• Triage, troubleshoot and resolve eDiscovery software, workflow, data, and technology challenges escalated from cross-functional groups within the Service Delivery organization.
• Provide execution escalation support for custom client requirements, root cause analysis, and investigation/remediation of complex problems.
• Participate in creating custom workflows and processes, data analysis and transformation, and roll out of quick-turn production-ready solutions that meet internal and external client requirements.
• Actively identifies Service Delivery operational improvement opportunities and provides recommendations for implementation.
• Participate in initiatives that expand Service Delivery capabilities.
• Maintain an understanding of Lighthouse workflows, critical paths necessary to progress work through the system, and tools used by Lighthouse to manage workflows.
• Maintain an understanding of eDiscovery best practices and the tools used to support the industry.
• Identify and incorporate best practices and lessons learned into execution plans.
• Perform other related duties as assigned.

Bring your passion and together we will shine.   It would also be great if you have the following:

• Bachelor’s Degree or equivalent experience/certification preferred.
• 2+ years of technical eDiscovery or Litigation Support experience with Nuix, Relativity, eCapture, or other proprietary eDiscovery software solutions
• 2+ years professional development, including competencies in workflow process design, data analysis & transformation, database queries, SQL, and scripting
• Strong analytical, troubleshooting, problem solving, and root cause analysis skills.
• Effective written and oral communication skills, including the ability to deal with difficult situations and manage conflicts to successful resolution.
• Basic understanding of e-discovery principles and best practices. 
• Exceptional attention to detail and strong organizational skills.
• The ability to work cross-functionally to negotiate and resolve conflicting situations and priorities.
• Willingness to adapt to a rapidly changing environment and changing requirements.
• Ability to work in a fast-paced environment and manage competing priorities.
• Ability to work flexible hours as needed.
• Adherence to processes and procedures while remaining results-oriented and “thinking outside the box.”

Work Environment and Physical Demands

• Duties are performed in a typical office environment while at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.  We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are! 

As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.

The expected pay for this role will range from $66,000 to $115,000 per year.  This role will be eligible to participate in an annual bonus or incentive program.