ESSENTIAL DUTIES & RESPONSIBILITIES
- Demonstrate high level of clinical knowledge and skill in providing telephonic clinical screenings, risk assessments, means restriction, and crisis intervention to callers/chatters/texters.
- Conduct outreach calls to individuals at risk for suicide
- Attend team meetings, in-service training, supervision, and other quality assurance training.
- Demonstrate high-level customer service skills and professional etiquette.
- Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
- Meet the ethical and clinical standards in compliance with all accreditation.
- Promote a departmental culture of cooperation and collaboration with other cross-functional
departments, community agencies, hospitals, mental health consumers, and the public at large.
- Assist in administrative tasks as needed.
KNOWLEDGE, SKILLS & ABILITIES
- Effectively communicate via written, verbal, in person and virtual methods.
- Demonstrates knowledge and competency in providing service linkage and referrals for programs, services, and other community resources for individuals in Illinois.
QUALIFICATIONS
- Bachelor’s Degree in Behavioral Science, Psychology, Social Work, or related field or Certified Peer Recovery Specialist required.
- One year expereince preferred.