- Prepare collection letters for accounts in poor standing; compile related documents (duplicate copies of outstanding invoices, proofs of delivery) for accounts placed with collection agencies.
- Negotiate and establish payment plans, when necessary, for accounts dealing with hardships or experiencing cash flow issues.
- Handle equipment orders, which may require review of customer credit history, working with a lending source or leasing company, and partnering with the Equipment departments. Monitor open balances and coordinate collection of deposits required before installation.
- Reconcile customer accounts by resolving any problems preventing timely payments. Assist customers who have credit/collection reconciliation problems with their outstanding balance.
- Assist Cash Application team in applying multiple invoice checks and identifying accounts receivable adjustments. Research payments/credits that have been misapplied, duplicated or short paid due to sales tax, freight and other sales related issues.
- Assist with daily credit functions, including account file maintenance, correspondence, processing of payments (credit card and ACH) and invoice inquiries. May provide credit references for customers.
- Emphasis on day-to-day duties and responsibilities may vary based on departmental needs and/or at management direction.
SPECIFIC KNOWLEDGE & SKILLS:
· Focus on internal and external customer service
· Working knowledge of Microsoft Office suite of products
· Familiarity with credit bureau and agency reporting
· Telephone etiquette and negotiation
· Experience with JDE AS400 System format preferred
· Familiarity with Accounts Receivable Management Solution products (Cforia/MC2).