Hims & Hers Health, Inc.
About the Role
Title: Credentialing Coordinator
Location: Remote
Job Description:
Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.
??About the Role:
The Credentialing Coordinator will perform all aspects of credentialing of healthcare professionals. This includes onboarding new providers, assisting in resolution of issues facing current providers, and ensuring all providers have current certification and licensure. The Credentialing Coordinator will report to the Credentialing Manager, and collaborate with the Telemedicine Team.
You Will:
- Partner with the Credentialing Manager and third-party service providers to ensure all new and existing providers possess the required credentials and licenses to operate compliantly and safely on the H&H platform, that these are documented accurately, and work with providers to ensure that these credentials are kept up to date.
- Manage, resolve, or escalate credentialing related support issues through ZenDesk. Identifying common themes and developing processes to improve the provider experience.
- Own the provider licensing process.
- Coordinate with external credentialing verification organization (CVO) to both process applications in a timely manner and deepen partnership by providing regular feedback to support our needs.
- Audit and verify compliance with NCQA and state-level requirements for providers to practice.
- Continuously monitor credentialing related data integrity between multiple provider data management systems. Identifying potential red flags or quality concerns during the credentialing process.
- Perform employment verifications and send out certificates of insurance for current providers.
- Work cross-functionally with the Provider Success team to streamline and support credentialing processes related to provider onboarding.
- Work externally with third-party service providers to analyze, iterate, and document processes, providing recommendations for improving efficiencies.
- Work with the Credentialing Manager to analyze, recommend improvements, and build out the credentialing program.
You Have:
- Bachelor’s Degree preferred and a minimum of two (2) years of credentialing experience with working knowledge of credentialing accreditation regulations, policies and procedures, and NCQA standards.
- Must demonstrate exceptional communication skills – both written and verbal, listening effectively and asking questions when clarification is needed.
- Must be a self-starter with strong attention to detail
- Must be able to plan and prioritize to meet deadlines; with the ability to re-prioritize as needed.
- Excellent computer skills including Excel, Word, Google Suite, and Internet use.
Our Benefits (there are more but here are some highlights):
- Competitive salary & equity compensation for full-time roles
- Unlimited PTO, company holidays, and quarterly mental health days
- Comprehensive health benefits including medical, dental & vision, and parental leave
- Employee Stock Purchase Program (ESPP)
- Employee discounts on hims & hers & Apostrophe online products
- 401k benefits with employer matching contribution
- Offsite team retreats