Credentialing Associate

About SonderMind

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind’s individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind’s clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking.

To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

About the Role

As a Credentialing Associate at SonderMind, you will play a critical role in connecting providers to clients. You will be at the forefront of our mission to make therapy accessible for all. Reporting to the Credentialing Manager, you will have a direct impact on improving a provider’s experience with SonderMind, from their first application all the way throughout their tenure with us. You will work with providers to help them with onboarding, answer questions about their status with insurance partners, and keep their information up-to-date. You will work collaboratively with various other teams across SonderMind to improve processes and solve problems quickly. Successful candidates will be able to communicate effectively, think critically to resolve issues, be willing to learn and open to feedback, and have a high level of attention to detail. Your work at SonderMind will offer you the chance to leave a lasting legacy in the world of mental health.

Essential Functions

• Serve as the credentialing point of contact for our providers, offering detailed and effective support through various communication channels including phone, text, and email 
• Reduce the time it takes to get a signed provider to a ‘maximally credentialed’ provider
• Investigate and resolve provider issues related to credentialing, collaborate with other departments, and ensure that all inquiries, concerns, and requests are addressed promptly and effectively 
• Partner with external parties, such as insurance payors, to resolve identified issues
• Manage multiple priorities effectively within established deadlines and metrics
• Other responsibilities and ad-hoc projects from time to time, based on business needs

What does success look like?

What does success look like as this person ramps up? What does continued success look like in this role? How will performance be measured in this role? Feel free to reference the Career Competencies to understand success drivers.

• Within one week, fully understand each step of the credentialing process.
• Within one month, reach a level of efficiency across your duties, including serving as the point of contact for onboarding or tenured providers.
• Within two months, ramp up to the prescribed service level agreements while maintaining accuracy
• Within three months, generate and implement at least one process improvement across all Credentialing activities.

Who You Are 

• Exceptional attention to detail 
• Strong communication skills, both written and verbal 
• Motivated and eager to learn, ability to adapt to new technologies, processes and workflows 
• Strong problem-solving skills and attention to detail 
• Flexibility to work in a fast-paced, dynamic environment 
• Goal-oriented with a strong drive to achieve results 
• Openness to feedback and a commitment to personal and professional development 
• Preferred: Working knowledge of credentialing processes and/or experience working in healthcare 

Our Benefits 

The anticipated salary rate for this role will be $20.00-23.00 per hour.

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life’s unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity 

SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.