Corporate Travel Counselor Dedicated Accounts

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Job Description for Dedicated Accounts

Various Shifts Available

The Ideal Specialized Corporate Travel Counselor will have the following:

• Must have at least 3+ years of corporate travel counselor experience; current corporate travel experience is highly preferred.
• Must have international reservations experience.
• Strong Sabre and Apollo GDS experience is a must, dual GDS highly preferred .
• Knowledge of American Express Point of Sales (POS) tools is a plus; Hotel Marketplace, Quick Exchange, Salesforce, Comet, Profile Expert.
• Effective communication and conflict resolution skills.
• Strong organizational and ability to multitask.
• Demonstrates problem solving skills.
• Ability to manage change effectively.
• Ability to manage workflow in a highly complex & fast changing environment.
• Strong knowledge but not limited to International Faring, Airline upgrade procedures, and Hotel amenities.
• Displays highest level of integrity when dealing with internal & external customers.

Virtual position

Axcess@Home Requirements:

• Dedicated workspace must be within own residence and that follows the ergonomic and safety guidelines for performing travel counselor duties
• Axcess@Home Agent is responsible for supplying their own furniture, desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
• Axcess@Home Agent must complete Flexible Work Arrangement Application and Agreement
• Axcess@Home Agent must complete and meet the requirements of the Work Environment and Safety Assessment

LocationUnited States – Virtual Location

The US national hourly wage range for this position is from $17.00 to $29.00 per hour.  The national range provided includes the hourly rate that GBT expects to pay for the role.  Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance.  

The TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Get mental and emotional health support for you and your immediate family through one-on-one professional counseling sessions, on-demand webinars, and crisis support.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition reimbursement, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!