Responsibilities
- Maintains a current and in-depth understanding of patient therapy’s, prior approval and reimbursement processes and details of health care plans.
- Manages a queue of technical or complex therapy and reimbursement questions from customers and applies judgment in resolving service and problems falling within established limits of authority and knowledge.
- Meets key performance indicators including service levels, call volumes, adherence, and quality standards.
- Follows up with patients, pharmacies, physicians, and other support organizations as needed regarding inquiries.
- Handles sensitive information and personal data with discretion including prescriptions, personal information, date of birth, financials, and insurance information.
- Escalates highly complex and difficult issues as needed to senior team members and Individualize Care leadership.
Qualifications
- 1-3 years of experience preferred.
- High School Diploma, GED, or equivalent work experience, preferred.
Hearth and Homestead: Handmade Whipped Tallow Balm (Unscented/Herb-Infused) - Organic Body Butter with…
$29.99 (as of October 13, 2024 14:47 GMT -05:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)