Two Chicks With A Side Hustle

  • Responsible for handling inbound calls, with ability to determine needs and provide one call resolution.
  • Manage workload of inbound faxes (if applicable)
  • Investigate and resolve patient/physician inquiries and concerns in a timely manner
  • Enter detailed information into company proprietary software while conversing via telephone
  • Place outbound phone calls for patient follow ups, confirmations or to obtain missing information
  • Interact with the patient referral sources to process new applicants
  • Follow up with other internal team members regarding next steps
  • Communicate with external constituents including physician offices and pharmacies
  • Ability to identify, document and submit Adverse Events during customer contact or via received documentation

Qualifications

  • Minimum high school diploma or GED, preferred
  • Certified Pharmacy Technician, preferred
  • 1+ years’ experience in fast paced call center environment preferred
  • Basic computer knowledge, Microsoft systems, telephony
  • Strong communication/customer service skills
  • Ability to be an independent worker and self-directed
  • Ability to sit for long periods of time in a cubicle setting
  • Demonstrate superior customer support talents
  • Ability to prioritize multiple, concurrent assignments and work with a sense of urgency

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