- Responsible for handling inbound calls, with ability to determine needs and provide one call resolution.
- Manage workload of inbound faxes (if applicable)
- Investigate and resolve patient/physician inquiries and concerns in a timely manner
- Enter detailed information into company proprietary software while conversing via telephone
- Place outbound phone calls for patient follow ups, confirmations or to obtain missing information
- Interact with the patient referral sources to process new applicants
- Follow up with other internal team members regarding next steps
- Communicate with external constituents including physician offices and pharmacies
- Ability to identify, document and submit Adverse Events during customer contact or via received documentation
Qualifications
- Minimum high school diploma or GED, preferred
- Certified Pharmacy Technician, preferred
- 1+ years’ experience in fast paced call center environment preferred
- Basic computer knowledge, Microsoft systems, telephony
- Strong communication/customer service skills
Everlasting Comfort Doctor Recommended Memory Foam Seat Cushions for Office Chairs - HSA FSA Eligible Tailbone Pain Relief Cushion, Sciatica & Back Support, Office Chair Cushion & Car Seat Cushion
$36.99 (as of October 6, 2024 14:43 GMT -05:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)