Two Chicks With A Side Hustle

  • Applies acquired job skills and company policies and procedures to complete standard tasks
  • Works on routine assignments that require basic problem resolution
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Consults with supervisor or senior peers on complex and unusual problems

Responsibilities

  • Responsible for handling inbound calls, with ability to determine needs and provide one call resolution.
  • Manage workload of inbound faxes (if applicable)
  • Investigate and resolve patient/physician inquiries and concerns in a timely manner
  • Enter detailed information into company proprietary software while conversing via telephone
  • Place outbound phone calls for patient follow ups, confirmations or to obtain missing information
  • Interact with the patient referral sources to process new applicants
  • Follow up with other internal team members regarding next steps

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