- Applies acquired job skills and company policies and procedures to complete standard tasks
- Works on routine assignments that require basic problem resolution
- Refers to policies and past practices for guidance
- Receives general direction on standard work; receives detailed instruction on new assignments
- Refers to policies and past practices for guidance
- Receives general direction on standard work; receives detailed instruction on new assignments
- Consults with supervisor or senior peers on complex and unusual problems
Responsibilities
- Responsible for handling inbound calls, with ability to determine needs and provide one call resolution.
- Manage workload of inbound faxes (if applicable)
- Investigate and resolve patient/physician inquiries and concerns in a timely manner
- Enter detailed information into company proprietary software while conversing via telephone
- Place outbound phone calls for patient follow ups, confirmations or to obtain missing information
- Interact with the patient referral sources to process new applicants
- Follow up with other internal team members regarding next steps