Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.
Position Summary:
The Coordinator for Clinical Best Practices and Care Transitions is responsible for coordinating clinical projects for the Standards, Training and Practices Division.. Duties include developing, updating, and disseminating clinical guidelines for the network related to ongoing care of callers/chatters/texters through follow-up. Guide centers in the formation of relationships with hospitals, law enforcement, 911 dispatch centers, and other community partners to enhance safety and facilitate care coordination.
Duties/Responsibilities:
- Assist 988 Lifeline network centers to develop and maintain practices in alignment with requirements for 988 to provide follow-up to callers/chatters/texters and guidance for growing internal programs to provide follow-up services to individuals in crisis
- Provide crisis centers with guidance on follow-up program development and information on up-to-date research, safety planning, follow-up protocols, and MOUs for formalizing partnerships with hospitals, law enforcement, and other community partners.
- Provide technical assistance, consultation and support to Lifeline centers and assist centers in the development of effective community partnerships (such as with local hospitals/EDs, law enforcement, 911 dispatch centers) in providing crisis intervention and follow-up services
- Review and collect research, training, promising practices and/or protocols relevant to use of follow-up and develop materials, research summaries and guidance for crisis centers
- Track and participate in national care transitions initiatives, work groups, advisory committees, etc. that can facilitate promotion of crisis centers as key players in the provision of follow-up services
- Utilize survey data and other available sources of information to generate reports and documentation regarding the provision of follow-up services across the network
- Provide consultation and support to the Communications Department regarding the Follow-up Matters microsite of the 988 Suicide and Crisis Lifeline public website and respond to email inquiries originating from the microsite
- Represent 988 Lifeline at major national or regional conferences and advisory committees that will enhance 988 Lifeline’s recognized leadership in best practices in Care Transitions
- Provide guidance and support as a Subject Matter Expert in clinical best practices and care transitions within Vibrant as well as to the network and external partners
- Interface with Equity & Belonging team to ensure integration of identified best practices into 988 Lifeline content and support for Care Transitions.
- Support Standards, Training and Practice Division’s efforts to promote best practices regarding Suicide Prevention among crisis centers through related discussions on the 988 Lifeline Network Centers Facebook Group, industry-related listservs, and other network communications
- Cross train in other clinical best practices areas such as working with familiar individuals, complaints, clinical standards and technical assistance
- Other duties as assigned
Required Skills/Abilities:
- Excellent verbal, written and computer skills
- Courteous and professional manner
- Effective time management and organizational skills
- Strong customer-service orientation
- Ability to work cooperatively and effectively with others
- Ability to be flexible and versatile in a changing work environment while maintaining effectiveness and efficiency
- Intermediate to advanced skills with MS Office (including Word, Excel, PowerPoint) and G-Suite.
- Experience with WordPress sites is a plus
Required Qualifications:
The ideal candidate will have experience in a contact center setting (crisis contact center preferred), knowledge of best practices in suicide prevention, familiarity with the nonprofit sector, and a Master’s degree in social work, counseling or a related field.
Physical Requirements:
Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks’ vacation, plum benefits, etc.
Salary Range: 65,000 – 75,000
Schedule: 9:00am to 5:00pm Eastern time, M-F