Coordinator, Admissions Processing

Position Summary:

The Admissions Processing Coordinator contributes to the effect recruitment and enrollment of new learners to Nightingale College by serving as the first point of contact in the Admissions function. The Coordinator, Admissions Processing will assist in the auditing of required admissions documents to meet accreditation and compliance standards and support the successful enrollment and completion of all learners.  

• Manages incoming lead calls, emails, web appointments, and voicemails, and provides general information about Nightingale College with the highest level of customer service.
• Coordinates connection to appropriate parties for prospective and current learners, as well as ensures FERPA compliance with other contacting parties.
• Collaborates cross functionally to ensure all functional contacts are updated.
• Verifies and records new inquiry information in learner management system (LMS) and customer relation management (CRM) system accurately and in real-time.  
• Distributes prospective learners to advisors to ensure leads are assigned appropriately based on scheduled advisors. 
• Schedules return calls and follow-ups with current and prospective learners, and advisors . 
• Identifies and consolidates duplicates leads in the LMS and CRM.
• Processes applications, push-enrollments, fees, cancellations, and refunds for all learners. 
• Audits all required documentation needed for new learner enrollment, and resolves conflicting information in electronic files, ensuring accreditation and compliance standards are met.
• Provides a daily activity report (DAR).
• Identifies and makes recommendations on areas of improvement in processes or policies.
• Assists in additional functional projects as they arise.

Qualifications and Educational Requirements:

• High School Diploma or General Equivalency Diploma (GED) is required.  
• Demonstrated experience in college admissions, data entry, or customer service is preferred. 
• Demonstrated proficiency in Microsoft Office.

All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will pay for travel and lodging accommodations. 

Nightingale’s commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures. Nightingale College is an equal opportunity employer. 

Our Mission (not just words on the wall, we live it, love it, and daily contribute to it): With the primary focus on higher learning in healthcare professions, Nightingale College contributes to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities. 

At Nightingale College, our Innovative Education model helps transform rural health landscapes through our blended-distance learning platform. Every person involved with Nightingale College helps to change the lives of our learners, our communities, and ultimately the world by adding to the quality of healthcare. We are proud to have graduated over 1,800 nurses serving communities in need. We are serious about our outcomes and have a little bit of fun getting there. 

The professional and personal development of our learners and our collaborators is our company’s foundation. Not only do we develop strategies that promote a positive work-life integration, but we also create an environment that invites you to become an expert in your field, be it through higher education or professional development. Put simply, we elevate employment, elevate health, and elevate education. We’re so happy that you’ve found us!