Contract Customer Engagement Representative

Neighborhoods.com is looking for a customer advocate to work from home and provide customer support via multiple communication channels for our portfolio of brands. 

The Customer Engagement Representative is a contract hourly role to support our customers by creating and assigning leads, resolving customer inquiries, and maintaining standards of customer service excellence.

Shifts for this position will be between 7 am and 7 pm US Central time. 

Applicants may be located anywhere but must be legally authorized to work as a 1099 contractor for any company in the United States.

This is a 1099 independent contractor role, which is expected to last 3-6 months with the potential for a longer engagement.

Rate of pay is $16-$17 USD/hour.

Responsibilities will include:

• Establish and nurture relationships with leads through calls, emails, and chat as necessary, based on the customers’ needs. 
• Ensure customers understand the value of neighborhoods.com and 55places.com throughout the email, chat, or phone conversation.
• Follow conversation “scripts” or canned responses when handling different topics to deliver a high-quality, consistent experience to neighborhoods.com and 55places leads.
• Listen to understand leads’ needs and connect the lead to the appropriate partner agent or team.
• Support internal customers by promptly resolving any questions or concerns.
• Escalate any issues identified through the support channel to the Customer Engagement Operations Team. 
• Other duties as assigned.

To be a fit for this job, you must have:

• Ability to communicate clearly in spoken and written English
• Ability to learn and adapt quickly 
• 2+ years of customer support experience (email, phone, and/or chat)
• Internet speed of at least 50Mbps to make video and VoIP calls
• High School diploma or equivalent

Bonus points if you have:

B2B customer support

Experience using help desk software and remote support tools and working autonomously

Experience with Google Workspace 

Experience with high-volume call environments

Basic real estate knowledge