If you know how to untangle claims, protect reimbursement, and keep patients informed without sounding like a robot, Midi wants you. You’ll troubleshoot telehealth billing in Athena, manage AR follow-up, and help tighten revenue cycle workflows in a fast-moving remote startup.
About Midi Health
Midi is a virtual healthcare company focused on compassionate, high-quality care for women 40+ navigating perimenopause, menopause, and midlife health needs. They’re building a digital-first care model that’s patient-centered and operationally sharp. This role sits in the revenue cycle engine that keeps care accessible and sustainable.
Schedule
• Fully remote
• Contract role
• Monday to Friday shift options: 11:00 AM to 7:00 PM EST or 8:00 AM to 4:30 PM PST (includes 30 minute unpaid lunch)
• Must be authorized to work in the US with no current or future sponsorship needs
What You’ll Do
• Troubleshoot telehealth claims in Athena to ensure accurate billing and compliance with coding guidelines, payer rules, and regulations
• Partner with clinical teams to verify coverage, eligibility, and benefits prior to appointments
• Help patients understand financial responsibility and available payment options
• Manage and collect patient accounts receivable, including follow-up on balances, denials, and outstanding claims
• Participate in audits and reviews to identify billing trends, errors, and revenue cycle risks
• Work with payers and third-party vendors to resolve disputes and improve reimbursement outcomes
• Track and adhere to KPIs related to billing and revenue cycle performance
• Contribute to cross-functional projects that improve patient experience and streamline RCM workflows
What You Need
• 2–3 years of medical billing and coding experience
• 2–3 years of patient AR collections experience
• Experience with Athena (or similar platform) including statements, payment plans, and balance negotiation
• Strong knowledge of medical billing processes and CPT, ICD-10, and HCPCS guidelines
• Familiarity with Zendesk or customer support platforms
• Telehealth billing experience (strongly preferred)
• Detail oriented, solutions focused, and comfortable in a fast paced environment
Benefits
• $23–$25 per hour (depending on experience)
• Fully remote work from home setting
• High impact work supporting revenue cycle performance and patient clarity
Billing issues don’t fix themselves, and patients shouldn’t have to chase answers. If you’re the person who can close loops fast and clean, apply now.
Bring order to the chaos and keep care moving.
Happy Hunting,
~Two Chicks…