Support clients and referral partners with seamless treatment updates and discharge planning in a fast-growing, mission-driven mental health organization.
About Charlie Health
Charlie Health delivers personalized, virtual treatment for people navigating mental health conditions, substance use disorders, and eating disorders. By focusing on individuals with complex needs, we’re removing barriers to care, expanding access nationwide, and improving outcomes from the comfort of home.
Schedule
- Full-time, exempt
- Remote (U.S. only)
- Availability for late afternoons/evenings may be required
Responsibilities
- Ensure a supportive and professional experience for clients and referral sources.
- Provide consistent, high-quality treatment updates to hospitals, outpatient practices, schools, and other partners.
- Develop comprehensive discharge plans to set clients and families up for success post-program.
- Identify and coordinate aftercare resources, verifying placement with external providers.
- Document case management contacts and progress notes, collaborating closely with therapists and treatment teams.
- Maintain referral databases and use preferred communication channels to make timely referrals.
- Work with Clinical Outreach and Partnerships teams to understand referral networks.
- Adhere to internal policies, compliance standards, and performance metrics.
Requirements
- Bachelor’s degree in health sciences, psychology, social work, communications, or related field.
- Minimum 2 years of experience in healthcare roles such as case management, discharge planning, referral relations, admissions, or outreach.
- Strong relationship-building and listening skills with clients and external providers.
- Results-oriented mindset with experience working against metrics and targets.
- Excellent verbal and written communication skills.
- Highly organized with strong attention to detail.
- Proficiency with Salesforce, Google Suite, and/or Microsoft Office.
- Authorized to work in the U.S. with native or bilingual English proficiency.
- Ability to thrive in a fast-paced, evolving environment.
Benefits
- Base Salary: $52,500–$60,000/year (based on experience and location)
- Coverage: Comprehensive benefits package for full-time, exempt employees
- Additional Compensation: Potential bonuses and incentive opportunities
Our Values
- Connection – Care deeply & inspire hope
- Congruence – Stay curious & heed the evidence
- Commitment – Act with urgency & don’t give up
Charlie Health is an Equal Opportunity Employer. We celebrate diverse perspectives and foster an inclusive environment for all.
Happy Hunting,
~Two Chicks…