Job Title
Content Support Specialist, Architecture & Engineering (Part Time)
Job Description
For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.
The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.
The (Part-Time) Content Specialist provides support to the Content team. They are responsible for sourcing & recruiting subject matter experts (SMEs), processing SME-reviewed errata, writing documentation, requesting & recording permissions, data entry & management, and organizing files, folders, databases, spreadsheets & other tools and resources that the content team uses to develop high-quality content for PPI products.
Primary Responsibilities
Errata Processing Daily (As agreed upon with manager)
Review SME markup against customer-reported error to check for accurate resolution. Spot check to ensure that the rest of the problem contains no errors
Make note of any feedback for SME and share with Content Specialist (FT)
Follow up with SMEs who are overdue returning their errata evaluations/corrections
Send batched errata corrections to typesetter
In cooperation with the Content Specialist, onboard and train new errata SMEs
Occasionally email errata SMEs to assign errata separately from the errata system
SME Recruitment, Training, & Maintenance of SME Database
Daily/Weekly, as agreed upon with manager
Research and organize SME lead sources
Email leads to gauge interest and potentially on-board for current projects, errata, or the general database
Use good communication skills and professional language to accurately represent PPI and the nature & expectations of SME work
As requested by Content Specialists (FT), source SMEs with particular areas of expertise for current projects
Support the Content Specialist (FT) by attending project scope meetings with SME, sending training videos and documents to SME, and, when necessary, providing live 1:1 training to ensure SME understanding of projects tasks & goals
Minimum Qualifications
Bachelor’s Degree in English, Communications, Publishing, Engineering, Architecture, or related fields
2 years of experience in Author management, data management, publishing services, technical content
Experience in higher education publishing preferred.
Licensure/subject knowledge in engineering or architecture a plus but not required.
Information Systems: Microsoft Office (Word, PowerPoint, Excel), Google Sheets, Adobe
Technical Competencies:
Create and modify spreadsheets, including pivot tables, drop-down lists, and v-lookups
Use Adobe Comment toolbar to markup PDFs
Train SMEs/authors on how to use systems & software; and assist with troubleshooting
Skills and Ability:
Excellent interpersonal, written, and verbal communication skills
Deductive reasoning and problem-solving skills, with a strong attention to detail
Ability to change focus and prioritize projects based on organization needs
Team player who likes to support/help and share information
Other/Preferred Qualifications:
Experience recruiting (sourcing, contacting, organizing leads, subject matter experts or independent contractors.
We offer a competitive benefits package including:
Remote work providing flexible work/life balance
Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
Access to health and wellness benefits new hire eligibility starts day 1 of employment
Access to 401K Savings Plan company match provided after eligibility is met
Employee Discounts enjoy discounts, rewards, and perks on thousands of the brands you love in a variety of categories
And so much more!