If you’re good at calming people down and explaining confusing medical bills like it’s your superpower, this role is a solid fit. You’ll be the front line for patients with billing, insurance, EOB questions, and payment arrangements, using multiple systems to get them answers.
About Ventra Health
Ventra is a business solutions provider for facility-based physicians across anesthesia, emergency medicine, hospital medicine, pathology, and radiology. They specialize in Revenue Cycle Management, helping practices and health systems solve complex revenue and reimbursement issues so clinicians can stay focused on patient care.
Schedule
• Remote (Nationwide U.S.)
• Segment: Radiology
• Time zone: Eastern Time
• Performance-based incentive plan eligible (plus discretionary incentive bonus per policy)
What You’ll Do
⦁ Answer inbound calls from patients about medical bills, insurance, EOBs, and payment arrangements
⦁ Troubleshoot billing issues, explain benefit coverage, and set expectations on next steps and timeframes
⦁ Document issues accurately and ensure proper closure
⦁ Partner with internal teams to research insurance denials, missing payments, and attorney requests
⦁ Handle special projects and other duties as assigned
What You Need
⦁ Associate’s degree required (Bachelor’s preferred)
⦁ 1+ year customer service experience in a high-volume, fast-paced environment (healthcare call center preferred)
⦁ Fluency in English
⦁ Knowledge of EOBs and insurance plan types
⦁ Familiarity with ICD-10 and CPT codes
⦁ Strong skills in word processing, spreadsheets, and database tools
⦁ Strong math skills (percentages, decimals, fractions) and comfort explaining numbers
⦁ Ability to interpret and explain complex documents and follow state/federal rules and policies
⦁ Strong communication, organization, time management, and teamwork skills
⦁ Professional, tactful communication with diverse personalities in a fast-paced environment
Benefits
⦁ Remote role (Nationwide U.S.)
⦁ Performance-based incentive plan eligibility
⦁ Discretionary incentive bonus eligibility (per company policies)
⦁ Mission-driven work supporting patient billing clarity and access to care
If you’ve already got healthcare billing exposure, that’s a cheat code here. If you don’t, but you’re sharp, patient, and can learn fast, you can still compete.
Apply, and keep it clean on your resume: call volume, billing support, insurance/EOB exposure, and “multiple systems at once” should be loud.
Happy Hunting,
~Two Chicks…