Be the calm, clear voice patients reach when medical bills feel confusing or overwhelming. If you’re sharp with details, steady under pressure, and love solving problems on the fly, this remote role puts you right in the middle of the action.
About Ventra
Ventra supports facility based physician groups across specialties like radiology, anesthesia, emergency medicine, hospital medicine, and pathology. They specialize in revenue cycle management, partnering with practices and health systems to solve complex billing and reimbursement challenges so clinicians can stay focused on patient care.
Schedule
• Remote: Nationwide U.S.
• Time zone: Eastern Time
• Shift: Not specified in posting (role aligned to ET operations)
What You’ll Do
• Answer high volume inbound calls about patient medical bills, insurance, EOB forms, and payment arrangements
• Troubleshoot billing questions, explain benefits coverage, and set expectations for next steps and timelines
• Document each interaction accurately and close out issues properly in internal systems
• Partner with internal teams to research insurance denials, missing payments, and attorney requests
• Support special projects and other duties as assigned
What You Need
• Associate’s degree required (Bachelor’s preferred)
• 1+ year of customer service experience in a fast paced, high volume environment (healthcare call center is a plus)
• Strong understanding of EOBs and familiarity with a variety of insurance plans
• Working knowledge of ICD 10 and CPT codes
• Comfortable using spreadsheets, databases, and word processing tools
• Strong math skills (percentages, decimals, whole numbers, fractions)
• Clear communication, solid time management, and the ability to explain complex documents in plain language
• Professional, tactful style with a team first mindset in a collaborative environment
Benefits
• Performance based incentive plan eligibility
• Discretionary incentive bonus eligibility (per company policy)
• Opportunity to grow within a large healthcare support organization
• Recognition focused culture (Rewards & Recognition program)
If you’re ready to turn confusion into clarity for patients every day, don’t sit on this one.
Bring your service mindset, your accuracy, and your calm under pressure, and let’s get you in the running.
Happy Hunting,
~Two Chicks…