If you’re the calm voice people count on when money, insurance, and medical bills get stressful, this role has your name all over it. As a remote Contact Center Specialist with Ventra Health, you’ll help patients understand their medical bills, insurance coverage, and payment options so they can focus less on paperwork and more on their health.
About Ventra Health
Ventra Health is a leading business solutions provider for facility-based physicians in anesthesia, emergency medicine, hospital medicine, pathology, and radiology. They specialize in revenue cycle management, partnering with private practices, hospitals, health systems, and surgery centers to untangle complex reimbursement issues. Their work helps clinicians get paid accurately and on time so they can stay focused on delivering outstanding patient care.
Schedule
- Full time, remote position (Nationwide U.S.A.)
- Work shift aligned to Eastern Time zone
- High volume, fast paced contact center environment
- Collaborate virtually with internal departments to resolve billing and insurance issues
What You’ll Do
⦁ Answer incoming calls from patients regarding medical bills, insurance questions, Explanation of Benefits (EOBs), and payment arrangements
⦁ Provide clear, professional explanations of benefits coverage, billing details, next steps, and expected timeframes
⦁ Document calls, actions taken, and resolutions accurately to ensure proper follow-up and closure of issues
⦁ Partner with other internal departments to research and resolve insurance denials, missing payments, attorney requests, and other complex billing concerns
⦁ Support special projects and additional duties as assigned to improve processes and patient experience
What You Need
⦁ Associate’s degree required; Bachelor’s degree in a related field preferred
⦁ At least 1 year of customer service experience in a high volume, fast paced environment (healthcare call center experience preferred)
⦁ Working knowledge of Explanation of Benefits, common insurance plans, and basic familiarity with ICD-10 and CPT codes
⦁ Strong skills in word processing, spreadsheets, and database software, plus solid math skills (fractions, decimals, and percentages)
⦁ Excellent oral, written, and interpersonal communication skills with a strong customer service focus
⦁ Ability to interpret and explain complex documents, apply state and federal regulations, and work within quality standards
⦁ Organized, detail oriented, and able to manage time effectively while working in a collaborative, fast paced environment with diverse callers
Benefits
⦁ Competitive base compensation tailored to location, experience, and skill set
⦁ Eligibility for a discretionary performance-based incentive bonus
⦁ Opportunity to grow your career within a leading healthcare revenue cycle organization in a fully remote setting
Roles like this in healthcare billing support tend to fill quickly, especially when they’re fully remote, so don’t wait if it fits your background.
If you’re ready to bring patience, professionalism, and problem solving skills to a team that supports clinicians and their patients behind the scenes, this is your cue to take the next step.
Happy Hunting,
~Two Chicks…