Customer Experience Specialist/Contact Center Representative at Benco Dental
At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!
What’s in it for YOU?
Excellent Compensation Packages
Medical, Dental and Vision Benefits Effective on Day 1
401k Package, Paid Time Off Program, and Profit Sharing
Flexible/At Home Working Options Depending on Position
Associate Discounts and Community Giveback Programs
College Tuition Savings Program
Caring Family Culture Toward all Associates
Certified as a FORTUNE Great Place to Work
Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups
Family owned for 80+ years
Position Summary:
As the Customer Experience Specialist, you will take incoming calls from dentists, dental offices, and dental laboratories and ensures customer satisfaction. Customer Experience Specialists accurately enter orders for merchandise and small equipment, enter credit card payments and answer customer questions.
Your Shift:
Monday through Friday from 12:00PM – 8:30PM EST
Your Pay:
Hourly rate of $18.00 per hour with potential for rate increases within the first 6 months.
Do YOU Possess These Skills/Attributes?
Excellent customer service abilities. Customer Relationship Management (CRM) is a plus
Ability to communicate effectively and professionally
Excellent computer and telephone skills
Great attention to detail, cooperation and dependability
Do YOU Have a Specialty in One of the Five Following Areas?
Customer Service: Responsible for receiving and responding to external and internal customer inquiries, issues and orders; resolving issues/problems
Repairs: Responsible for answering repair related phone calls; processing repair estimates; completing follow up work with customers, manufacturers, etc.; maintain repair files and databases; processing factory invoices for billing purposes
Parts: Responsible for receiving and responding to external and internal customer inquiries regarding parts orders; resolving parts-related issues/problems
Service Scheduling: Responsible for receiving and responding to external and internal customer inquiries, scheduling and dispatching Service Technicians and resolving service-related issues/problems
Strategic Markets: Responsible for receiving and responding to external and internal customer inquiries, issues and orders; resolving issues/problems; assisting in the overall support and daily functions of our National/large Group Accounts and Sales Representatives
Do YOU Meet These Requirements?
High School Diploma/GED
Technical Requirements- As this is a Remote/Work from Home Position:
Minimum 5mbps (5,000 kbps) Internet Speed.
Connection via Ethernet Cable (Avoid Wi-Fi)
Avoidance of other people using/sharing the same bandwidth connection while calls are taking place, especially concerning:
Streaming Multimedia content (4K/Full HD Movies)
Online gaming
Downloading large content (torrents)
Enabled recordings on any DVR/Set-up-Boxes