Job Description:
At Regions, the Contact Center Priority Banker provides full service banking to affluent clients through appropriate advice, guidance, and education on Regions’ financial products and services.
Primary Responsibilities
- Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services
- Achieves required levels of inbound phone calls from the top 10% of Regions customer base
- Educates and advises customers on products and services, including all loan and deposit types
- Takes ownership of customer issues and works proactively with the customer for resolution
- Refers customers to an internal team of experts when complex financial goals and needs are recognized
- Works with either close supervision or under clearly defined procedures
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
This position is incentive eligible.
This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https://fedregistry.nationwidelicensingsystem.org for more information.
Requirements
- High School Diploma or GED
- One (1) year of experience in customer service/sales
If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:
- Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
- Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
- Must test on speedtest.net to confirm download speed or provide documentation from provider
- Satellite internet cannot be used. Wi-Fi and Wi-Fi extenders is not permitted when using Regions Equipment. Ethernet cable must be directly connected from the Internet Router to the Meraki device (provided by Regions).
Preferences
- College Degree
- One (1) year of experience in banking and/or lending
- One (1) year of experience in relationship-based client consultation
Skills and Competencies
- Ability to handle multiple priorities simultaneously
- Ability to provide personalized customer service
- Ability to work in a fast paced and energetic environment
- Strong communication and customer focus
Training Work Schedule:
Monday-Friday 8:00am-5:00pm- CST
Work Schedule following training:
Monday-Friday
12pm-9pm CST
May be required to work select bank holidays
This position must be within a reasonable driving distance to a Branch, Consumer Operations, or Professional Office Building with the primary location being for Birmingham AL, Nashville TN, Atlanta GA , Charlotte NC, Dallas TX, Denver CO, Houston TX, Orlando FL, Salt Lake City UT, Tampa FL, or Hattiesburg MS . Regions will not provide relocation assistance for this position, and relocation would be at your expense. Exceptions to the geographic location requirement may be made for current Regions associates who work remotely.
Position TypeFull time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum:
Median:
Incentive Pay Plans:This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.This role is eligible to participate in a commission incentive plan. Employees have the potential to earn commission based on performance against defined metrics and goals.
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that “one size does not fit all” for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
Location Details
Dallas Uptown
Location:
Dallas, Texas
Bring Your Whole Self to Work