If you are the person people call when money, payments, and billing issues get messy, this role will feel familiar in the best way. As a remote Contact Center Escalation Specialist with Ventra Health, you will handle high level payment and billing escalations so patients and clients get clear answers and fast resolutions.
About Ventra Health
Ventra Health is a leading business solutions provider for facility based physicians in anesthesia, emergency medicine, hospital medicine, pathology, and radiology. The company focuses on revenue cycle management, partnering with private practices, hospitals, health systems, and surgery centers to solve complex reimbursement challenges. Their work keeps clinicians focused on patient care while Ventra handles the financial details behind the scenes.
Schedule
- Full time, remote role (Nationwide U.S.A.)
- Work shift aligned to Eastern Time zone
- Fast paced, highly collaborative environment supporting emergency segment clients
- Eligible for Ventra’s performance based incentive plan
What You’ll Do
⦁ Respond to and resolve escalated patient and client complaints related to account balances and payments, typically within a 24 hour window
⦁ Research missing payments and related details by reviewing account information, EOBs, check data, internal systems, and payer websites and by contacting insurance when needed
⦁ Investigate whether payments tied to complaints have been posted elsewhere in the system and identify root causes behind escalations using historical account data
⦁ Process electronic 835 files and manual payer EOBs, posting insurance allowable amounts, patient portions, denials, adjustments, contractual allowances, recoups, and forward balancing
⦁ Interpret Explanation of Benefits remittance codes and apply correct denial codes while balancing and closing payment batches in a timely manner
⦁ Maintain clear, professional communication with managers about escalation status, deadlines, and special projects, including reporting coaching opportunities for Posting Specialists
⦁ Support day to day payment posting duties and special projects for escalated clients as assigned
What You Need
⦁ High school diploma or GED
⦁ At least 6 years of cash posting experience in a healthcare or revenue cycle environment
⦁ Professional, accurate, and clear written and verbal communication skills
⦁ Strong attention to detail with the ability to manage sensitive and confidential information appropriately
⦁ Solid time and attendance history and quality performance, with recent QA scores at or above company expectations
⦁ Ability to work in a fast paced, collaborative environment and communicate with diverse personalities in a tactful and mature way
⦁ Sound judgment and problem solving skills, especially when handling escalated or emotionally charged situations
Benefits
⦁ Competitive base compensation tailored to location, skills, and experience
⦁ Eligibility for a discretionary performance based incentive bonus in line with company policies
⦁ Fully remote role with the opportunity to support complex revenue cycle work at scale
⦁ Growth potential within a leading national healthcare revenue cycle organization
Roles that combine escalation ownership with deep cash posting expertise tend to move quickly, so do not wait if this sounds like you.
If you are ready to bring your payment posting skills, investigative mindset, and calm under pressure attitude to a team that supports clinicians and patients every day, this is your sign to take the next step.
Happy Hunting,
~Two Chicks…