Own and evolve the tech powering a modern, mission-driven contact center. If you thrive building scalable support systems and want to help reshape student lending technology, this one hits the sweet spot.
About Earnest
Earnest is a fintech company focused on making higher education more affordable through smart student lending and refinancing tools. The team builds products that help people reduce debt stress and take control of their financial future. Culture here blends innovation, speed, excellence, teamwork, and a grounded sense of humor.
Schedule
- Fully remote, US-based
- Full-time role
- Quarterly travel for team collaboration
What You’ll Do
- Lead configuration, automation, and optimization of contact-center platforms
- Partner with Engineering, IT, and vendors to deploy new tools and upgrades
- Develop automation and self-service workflows to improve customer + agent experience
- Support migration projects and ensure smooth platform transitions
- Align tech solutions with cross-functional business needs
What You Need
- 6+ years managing contact-center systems in a call-center environment
- Experience leading and mentoring at least one team member
- Strong background with tools like Zendesk, NICE CXone, Ada chatbot, etc.
- Proven success with process improvement and tech project delivery
Bonus Skills
- Contact center engineering certification (e.g. CCCE)
- Project management certification
- Customer experience training
Benefits
- Medical, dental, and vision + savings plans
- Mac equipment + home office stipend
- Internet + phone reimbursement
- RSUs + Employee Stock Purchase Plan
- 401(k) with company match
- Tuition reimbursement
- $1,000 annual travel perk
- Competitive PTO + parental leave
Be the architect behind a support ecosystem that helps people manage student debt and move toward financial freedom.
Build technology with purpose and impact.
Happy Hunting,
~Two Chicks…