Make an impact resolving consumer concerns in a fast-paced environment.
About Teleperformance (TP)
TP is a global, digital business services company supporting the world’s best brands with advanced, tech-powered solutions. With over 500,000 people speaking 300+ languages worldwide, we help businesses streamline operations, adapt to changing needs, and deliver meaningful customer experiences.
Schedule
- Full-time, remote role
- Paid training provided
- Shifts may include evenings and weekends depending on business needs
Responsibilities
- Resolve high-level consumer issues using excellent judgment and innovation
- Answer inquiries with professionalism, accuracy, and empathy
- Provide coaching and feedback to care services staff as needed
- Capture and report consumer feedback using internal databases
- Route requests to appropriate support teams and manage specialized activities via websites
- Handle escalations with strong problem-solving skills
- Maintain punctuality and consistent attendance
Requirements
- High school diploma or GED
- At least 1 year of contact center or customer-facing experience
- Excellent communication (verbal and written) and typing skills (40 WPM)
- Technical proficiency with Microsoft Excel, Word, SharePoint, and Teams
- Ability to multitask, adapt in a fast-paced environment, and accept coaching
- Strong problem-solving and collaboration skills
- Quiet home workspace with reliable, high-speed internet (minimum 15 Mbps download / 5 Mbps upload; no satellite or mobile data)
Benefits
- Competitive wages
- Full benefits package (Medical, Dental, Vision, 401(k), PTO)
- Paid training
- Employee wellness and engagement programs
- Career growth opportunities — many leaders began their careers as agents
At TP, we’re committed to inclusion, diversity, and creating a culture where employees feel valued, supported, and inspired every day.
Ready to join a global leader in customer engagement? Apply today and grow your career with TP.
Happy Hunting,
~Two Chicks…