If you know mortgage operations and you’re the type who can chase down docs, read guidelines, and keep everyone calm while you do it, this role is built for you. You’ll be the bridge between loanDepot Ops and condo/co-op management companies, making sure condo projects meet eligibility requirements before loans move forward.
About loanDepot
loanDepot (NYSE: LDI) is a digital commerce mortgage company launched in 2010 with a digital-first approach to buying/refinancing. They’re one of the nation’s largest non-bank retail mortgage lenders, with a broad suite of lending and real estate services. They also push employee development, benefits, and community involvement.
Schedule
- Remote
- Listed location: Chandler, Arizona (role is remote, but that’s the org/home base)
What You’ll Do
- Act as the primary point of contact between loanDepot Operations and condo/co-op management companies
- Collect required documentation from internal and external parties
- Review project eligibility + insurance documentation against agency and investor guidelines
- Maintain working knowledge of condo project approval guidelines (per Specialist/Program Matrix)
- Hit daily SLAs and department efficiency expectations
- Provide clear status updates and transparency to internal partners (Ops + Production)
- Maintain high customer service standards
- Guide Condo Specialist I and II (SME support)
- Handle additional duties/projects as needed
What You Need
- High school diploma (or equivalent) required
- 5+ years experience in a similar field
- Mortgage industry experience preferred
- Previous management experience preferred
- Strong ability to interpret guidelines, review documentation, and manage deadlines/SLA expectations
- Clear communication and high-touch service mindset (you’re dealing with internal teams and external management companies)
Benefits
- Comprehensive Medical/Dental/Vision
- Wellness program (mental + physical health)
- Generous PTO (exempt and non-exempt)
- Tuition reimbursement + professional development
- Inclusive, collaborative culture
Pay
- $25.48 – $48.08 per hour (final rate depends on skills, experience, qualifications, and market)
Quick reality check: this reads like a “senior individual contributor who can also coach” job. If you don’t have real condo project review experience, you can still apply, but your resume has to scream: guideline-driven docs review, insurance scrutiny, SLAs, and stakeholder wrangling.
Happy Hunting,
~Two Chicks…