If you’re patient, calm on the phone, and actually like helping people figure things out, this role fits you. As a remote Concierge with American Specialty Health, you’ll be the person who guides members through virtual physical and occupational therapy and fall prevention services so they feel supported, not lost.
About American Specialty Health
American Specialty Health (ASH) is a national health services company focused on helping people live healthier, longer lives. They partner with health plans, employers, and practitioners to deliver specialty health, fitness, and wellness programs across the country. By supporting both members and providers, ASH helps make high quality, cost-effective care easier to access and navigate.
Schedule
- Remote, full time position at $18 per hour
- Work from home in a designated space using company provided technology
- Requires a stable, high speed internet connection (minimum 50 Mbps download and 50 Mbps upload)
- Standard call center style schedule with availability during core business hours as set by the department
What You’ll Do
• Answer inbound calls, emails, and chats from members in a courteous, welcoming way and introduce them to Virtual Physical and Occupational Therapy and Fall Prevention programs
• Verify program eligibility, gather accurate member information, and enter data into electronic systems and triage surveys
• Schedule and reschedule new and recurring appointments, taking into account state specific licensure, time zones, and member preferences
• Review cost share and payment responsibilities with members and coordinate collection of pre visit information when needed
• Explain what members need for successful virtual sessions, including equipment and internet requirements, and provide basic technical support
• Maintain timely response and follow up so calls and tasks are handled within required time frames
• Keep thorough, up to date, confidential records related to member interactions and experience
• Support participating providers by assisting with access to care issues, scheduling problems, and claims related questions
• Review systems to confirm proper license and certification documentation for newly onboarded physical therapists
• Participate in team meetings, follow all policies and standards, and assist with other duties as assigned
What You Need
• High school diploma or GED
• At least 1 year of call center or customer service experience, preferably in managed care or healthcare
• At least 3 years of general office experience, including administrative support and basic project coordination
• Proficiency with Microsoft Outlook, Word, Excel, and SharePoint
• Strong listening and communication skills with a customer first mindset
• Ability to organize, prioritize, multitask, and manage time in a changing environment with frequent interruptions
• Comfort working on the phone and via chat and email while staying accurate and professional
• Ability to handle sensitive information with strict confidentiality
Benefits
• $18 per hour in a fully remote, work from home position
• Company provided technology and remote training
• Opportunity to support members and providers in virtual care programs that improve safety, mobility, and quality of life
• Experience in healthcare customer service that can grow into broader roles within call center, care coordination, or operations
Positions like this that blend remote work, healthcare, and hands on member support tend to move fast, so do not wait if it feels like a fit.
If you want to be the calm, informed voice that helps people get the care they need without confusion, this is a strong next step.
Happy Hunting,
~Two Chicks…