Own multi-state compliance operations for a mission-driven virtual behavioral health organization, ensuring offices, teams, and documentation stay survey-ready and aligned with state regulations and Joint Commission standards.
About Charlie Health
Charlie Health delivers personalized, virtual behavioral health treatment rooted in connection, expanding access to meaningful care for people with complex needs.
Schedule
- Remote (United States)
- Travel required: approximately 2 trips per month to office locations across the U.S.
What You’ll Do
- Ensure assigned state office operations align with company policy, state licensing regulations, and Joint Commission standards
- Ensure staff onboarding in assigned state(s) meets company policy, state requirements, and Joint Commission standards
- Keep employee personnel files current and compliant
- Maintain compliance procedures across onboarding, admissions, clinical documentation, treatment, discharge, and operating workflows
- Maintain office space compliance and environment of care and safety requirements
- Host and organize site visits, surveys, and inspections; travel required
- Draft and submit corrective action plans after surveys and monitor progress
- Write state-specific policies, procedures, and related crosswalks as needed
- Ensure ongoing regulatory and accreditation requirements are completed on time (inspections, assessments, emergency drills)
- Participate in Quality Committee meetings and ensure documentation meets requirements
- Support licensing, accreditation, and growth across assigned state(s)
- Obtain initial facility licenses for mental health and substance use disorder outpatient treatment
- Ensure staff development plans meet local, state, and national requirements
- Partner with Clinical Training to ensure required training is completed and compliant
- Support the broader compliance program, coaching teams on best practices
- Coordinate compliance training and investigate compliance issues as requested
- Educate Recruiting and Personnel Compliance on role qualifications required by regulators
- Monitor and document facility incidents and support post-incident analysis, including root cause analysis for sentinel events
What You Need
- Bachelor’s degree in healthcare/human services or equivalent experience (legal experience preferred)
- 5 years of experience in behavioral healthcare or healthcare
- 2 years of experience managing a team of 3+ direct reports
- Joint Commission (TJC) Behavioral Healthcare experience
- State regulatory inspection survey experience, including leading surveys and organizing survey preparation
- Strong relationship-building and communication skills with a consultative approach
- Strong project management skills in a fast-paced, changing environment
- Experience advising, presenting to, and influencing senior leaders
- Work authorized in the United States with native or bilingual English proficiency
Benefits
- Comprehensive benefits for full-time, exempt employees
- Target base compensation: $84,000–$108,000 per year
- Target performance-based bonus available (target total cash compensation up to $118,000)
- Total compensation may include stock options and other Charlie Health-sponsored benefits
If you’re built for audits, surveys, and keeping operations clean across multiple states, this is your lane.
Bring order, readiness, and consistency to the systems that protect clients and keep care moving.
Happy Hunting,
~Two Chicks…