The Community Support Representative role is currently part-time, but has the potential to grow to a full-time position. It is a fully remote, entry-level position. Only applicants from the U.S. and Canada will be considered.
Interested applicants must submit both a resume and a cover letter outlining your interest in the role.
Compose.ly is on the hunt for an awesome Community Support Representative, who will work with our Operations and Community Management teams.
The Compose.ly Community Management team is the face of our interactions with our online community — a globally dispersed group of freelance writers and editors, who collaborate on crafting finely written, SEO-driven content for our clients. On the other hand, the Compose.ly Operations team keeps the cogs in the Compose.ly machine running by overseeing the workings of various parts of the company — from product and process improvement to community support and recruitment.
The Community Support Representative works alongside a small but fierce global team, collaborating closely with our Project Managers and Community Manager to provide assistance with various admin tasks related to recruitment, community management, and user support.
This isn’t your average community support role, however. The support questions you’ll be fielding can’t usually be answered by referencing FAQs or standardized step-by-step processes.
To best assist our writers and editors, you’ll often need to flex your own writer/editor muscles. You’ll be required to problem-solve while cross-referencing creative briefs and existing resources, offering second opinions, and providing clear direction when community members have questions. If you can’t resolve the issue yourself, you’ll be required to escalate the questions to the appropriate teams.
Each day, you’ll craft a high volume of unique, individualized solutions to assist content marketing professionals who are writing and editing projects according to specific guidelines and brand profiles. Your goal is to help our creators feel valued and empowered to succeed in delivering top-notch work to our clients.
This is a great opportunity for someone fresh out of college who is looking for a remote, part-time opportunity to flex their content creation and problem-solving muscles as part of a growing, dynamic community.
This role is for you if you…
Possess extraordinary interpersonal and communication skills
Have strong organizational and time management skills
Know when collaboration is necessary and when independent work should suffice
Are prone to taking initiative and are solution-oriented
Are excited by the hands-on nature of working at a startup
Are even-tempered and don’t easily buckle under pressure
Responsibilities
Work Schedule and Hours
The Community Support Representative will work 20 hours/week, Monday through Friday, during regular business hours (PST strongly preferred); the ideal schedule is 4 hours/day, 5 days/week.
Occasional evening hours may be required to accommodate business meetings (1 hour weekly, others as needed).
Community support
Respond to user inquiries and offer actionable solutions
Ensure that users receive clear, constructive direction and the guidance they need to succeed in delivering high-quality projects on time, every time
Re-route inquiries to other departments as appropriate, while working to independently solve as many as possible
Project management
Assess urgency and prioritization of tasks to ensure deadlines are met
Cross-departmental collaboration
Collaborate with the operations, community management, client success, and editorial teams on various issues ranging from community support to project management
Requirements
A writing/editing background (bonus points if you’re familiar with the AP style and/or have experience in content marketing)
Exceptional written communication skills
English fluency
Ability to type quickly with a high level of accuracy
Proficiency working within digital, writing-based communication platforms (HubSpot, Google Suite, Slack)
A bachelor’s degree — upcoming 2023 grads will be considered
What would make you stand out
A degree in English, Journalism, Communications, or other related disciplines
Familiarity with freelance communities and digital marketing
Prior experience in community management, vendor management, customer support, or similar