- Successful handling of property damages to include estimates, rental, and total losses of vehicles.
- Managing claim deadlines and developing jurisdictional expertise.
- Handling first and third-party claim files in a manner consistent with claim quality standards and goals.
- Accurate reserve analysis for loss, to include excess exposure recognition.
- Strong customer service and teamwork, answering claim calls in a prompt and professional manner, while backing up other team member calls.
- Taking ownership of all calls to resolution.
- Participation in phone queue to drive customer satisfaction.
Qualifications:
- Bachelor’s Degree or minimum of 4 years of Auto claims Adjusting experience inclusive of coverage and liability investigations preferred.
- Demonstrated capacity to multi-task in a structured work environment.
- Ability to utilize multiple systems to handle/process claims with strong keyboarding skills.
- Problem solving and critical thinking skills are a must.