Collections Support Specialist, eXp Realty

This Accounts ReceivableSupport Specialist’s primary responsibility will allow the Short Term Advances (STA) mediators to focus solely on the collection efforts of all invoices. The assistant will ensure the accuracy of all payments. He/she will monitor and update the accuracy of invoices making sure all invoices have the correct agent name, agent ID, addresses and invoice amount owed. The assistant will collaborate with AR Analysts to ensure all payments are applied in a timely manner (24 – 48 hours).

Responsibility & Requirements

• Discipline to work from home and stay focused
• Ability to work under the direction of the Senior Team Lead
• Ability to learn how to place payments on transactions and update each file
• Responsible for Invoices Placed on Open and Closed Transaction IDs 
• Set up Payment Plans
• Process payments made by Check, Credit Card and by ACh according to policy
• Responsible for Post Close
• Calendaring
• Review and Complete Status of Write Offs
• Review weekly cancellation and withdrawns of invoices for AR Monthly fees placed on  
• transactions and modify all daily updates
• Research Cancellation/Withdrawn(s) of Invoices on Transactions
• Monitor & Respond to Accounting Support Chat
• Manage Zoho Ticketing System
• Monitor All Interdepartmental Spreadsheets
• Manage and record notes in all platforms
• Update STA Department Processes & Procedures Documentation
• Strategically & thoroughly document notes in two platforms (InTacct & Enterprise)
• Collaborate with AR Analysts ensure all payments are applied in a timely manner
• Track, confirm, verify and communicate with AR regarding payments for invoices making 
• sure the payments are applied and paid in full
• Monitor and follow up on all task assigned
• Ability and willingness to escalate past due items to the appropriate Team Lead for resolution
• Ability to communicate and work with Team Members as a team
• Knowledge in real estate terminology a must with the ability to pick up eXp lingo and processes 
• quickly 
• Computer skill set with abilities to work efficiently on computers while reviewing real estate 
• transactions on all online platforms
• Ability to keep all interactions professional, positive and quickly to the point. 
• Must have excel spreadsheet experience
• Willingness to support with projects and admin duties as assigned

Education

• High School Diploma/GED required.

Experience

• Real Estate Experience and Knowledge preferred
• Strong knowledge of Microsoft Office applications; especially Excel.
• Experience with Google Suite strongly preferred
• Ability to learn new technology easily required.
• Ability to multitask multiple priorities
• Must have a kind, understanding personality with the courage to boldly communicate 
• Excellent customer service skills 
• Experience in InTacct, Enterprise and/or Skyslope experience a plus

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