If you’re good on the phone, comfortable asking for money without getting weird about it, and you like chasing goals, this one’s straightforward. You’ll work delinquent accounts, negotiate resolutions, and help customers bring loans current, all while hitting daily and monthly collection metrics.
About GoodLeap
GoodLeap is a technology company providing financing and software for sustainable home solutions like solar, batteries, energy-efficient HVAC, roofing, windows, and more. Since 2018, their platform has supported over $27B in financing, and they also back GivePower, a nonprofit delivering clean water and electricity systems globally.
Schedule
Remote (United States)
Full-time
Compensation: $18.00/hour + bonus
What You’ll Do
• Increase collection of outstanding payments as an individual contributor within the personal finance department
• Identify delinquent accounts and develop solutions to bring loans back to current status
• Handle inbound and outbound calls with clients to resolve past-due balances
• Maintain daily, weekly, and monthly collection and performance metric goals
• Keep records of amounts owed and delinquency timelines
• Follow GoodLeap collections policies and procedures to stay compliant
What You Need
• 1–2 years direct experience in credit and collections
• Strong sales, negotiation, and persuasion skills
• Excellent verbal and written communication
• Professional demeanor and strong customer-handling skills
• Self-motivated, goal-oriented, and consistent about follow-through
• Proficiency in Microsoft Office
• Prior telemarketing experience with financial products (preferred)
• Team-player mentality
Benefits
• [Not listed in posting]
This is a numbers job. If you like measurable targets and you don’t fold when somebody gets spicy on the phone, you’ll do well here.
Happy Hunting,
~Two Chicks…