If you can keep your cool on tough calls and still get to “paid or planned,” this role is built for you. You’ll work past-due accounts, negotiate resolutions, and help customers move forward while staying locked to policy and deadlines.
About Foundation Finance Company (FFC)
Foundation Finance Company (FFC) is a fast-growing consumer finance company that partners with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options. FFC has been Great Place to Work® certified since 2017 and focuses on a supportive environment where employees can thrive.
Schedule
Remote eligible; candidates must reside in: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, or WI.
Requires two evening shifts per week (12pm-9pm CST and 10am-7pm CST) and one Saturday shift every 5 weeks; role involves significant time sitting, typing, and talking on the phone.
What You’ll Do
⦁ Perform outbound calls on past-due customer accounts and work to resolve delinquency according to company policy.
⦁ Research accounts, identify the best resolution actions, and use company resources to drive one-call resolutions.
⦁ Process over-the-phone payments (including credit card transactions) and provide hardship relief options aligned with company practices.
What You Need
⦁ Associate’s degree in a related field or relevant applicable experience.
⦁ Strong computer skills (Word, Excel, Internet, email) with strong typing and attention to detail.
⦁ Professional phone presence with strong written and verbal communication skills, plus persuasion and negotiation ability.
Benefits
⦁ Day-one health benefits (medical, dental, vision) plus flexible spending options like HSA or FSA.
⦁ 401(k) with company match enrollment on day-one.
⦁ Paid Sick and Volunteer Time Off plus paid parental leave options.
If you’re interested, move on it while they’re still building their queue of candidates.
If you’re the kind of person who can be firm, fair, and effective under pressure, this is a strong match.
Happy Hunting,
~Two Chicks…