Employer: Bread Financial
Job Summary
The Payment Solutions Associate receives inbound and makes outbound calls to negotiate settlements or secure payment arrangements with customers who are past due on their credit card accounts, with the purpose of bringing their accounts current.
Job Description
Essential Job Functions
Negotiation– Make outbound or receive customer calls to negotiate settlements or secure payment arrangements.
Customer Experience– Provide quality customer service to secure payment arrangements for customers who are past due on their credit card accounts. Display exceptional verbal and written communication, negotiation and active-listening skills, as well as the ability to easily establish rapport and credibility with a variety of customers.
Documentation and Technology– Manually dials, skip traces or utilizes automated dialer to communicate with customers and make payment arrangements to meet or exceed established goals to include balances saved, pay-by-phones collected and call quality. Uses computer to enter payment arrangements into care systems.
Time Management- Utilize time-management and organizational skills necessary to effectively handle multiple expectations and thrive in a performance-based call center environment.
Reports to: Supervisor or Manager
Working Conditions/ Physical Requirements:
- Work from home office; Travel to care center site as needed (if applicable). Job requires sitting the majority of workday. Schedule flexibility to work 40 hours per week including days, evenings and weekends.
- Workspace Environment- A dedicated workspace that is able to simulate an office environment. The room should provide an area that separates you from others while working.
- Equipment- Bread Financial will provide you with the equipment to work from home. This equipment is able to be used for work purposes only.
- Internet/Phone- Bread Financial requires W@H associates to have internet access in order to perform the responsibilities of their role remotely. At a minimum, associates working from home are required to have Cable or Fiber Residential Broadband Internet Service at the following minimum speeds: 25Mbps Download / 5Mbps Upload. This access enables the W@H associate to connect to information and other resources within Bread Financial. Satellite, DSL, Cellular (i.e. 4G and 5G), Microwave, and other types of connectivity are not permitted for use due to their limited speeds and/or less stable connectivity. Additionally, a wired ethernet connection is required.
- Location- Although this position is considered work at home, the candidate must reside within the same state or 60 miles from their current physical Bread Financial location or hub.
Direct Reports: None
Minimum Qualifications:
High School Diploma or GED or equivalent education
If the roles is listed as “Bilingual”, must be able to pass a bilingual assessment (English/Spanish).