Collections Representative, Achieve Test Prep

Achieve is currently seeking several Collections Representatives to be part of an energetic and positive team of committed professionals dedicated to assisting the Collections Department primarily with Collections while delivering exceptional customer experience in an online environment and positively representing the Achieve brand.

Responsibilities

• Making outbound calls to customers to deal with account issues such as past due amounts, payment arrangements, updating payment information
• Answering incoming questions from customers with questions about their account,payment, payment method
• Analyzing, interpreting and communicating financial information 
• Receiving checking and solving customers complaints
• Assisting in maintaining and monitoring electronica data for customers

 Desired Skills and Experience

• Must be able to write and speak fluently in English & have superior phone etiquette skills
• Exceptional listening and negotiation skills
• Must be highly motivated and eager to earn hourly rate plus commission
• High School Diploma (graduate) or 1-3 years of conclusive experience
• At least 1 year of Collections experience
• Strong interpersonal skills, maturity, and good judgment, and capable of communicating with a diverse range of individuals.
• Experience handling difficult and irate customers
• Problem-solving, critical thinking and decision making skills
• Comfortable working with Google Suite products 
• Data Entry accuracy
• Proficient in basic math skills

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