Collections and Billing Specialist

Employer: Planet Professional

Collections & Billing Specialist

• Assist in the collection of assigned Account Receivables while maintaining good customer relationships.
• Minimum of 30-40 customer contacts completed on a daily basis.
• While performing the essential functions of this position, the individual is in contact with sales, corporate customers and the accounting and finance department. Some billing support required.

Essential Functions:

• Ability to make phone calls regarding open invoices with our B2B customers. Must be customer service oriented and a team player. While performing the essential functions of this position, the employee is in contact with sales and corporate customers.
• Works with sales team and operations team to correctly and effectively bill and process orders through to creating invoices and collections.
• Maintains all records regarding advertising, acknowledgments, and rates, keeping sales staff advised of account status; compiles billing for each property, completes billing revisions and maintains billing records.
• Monitoring the accuracy of orders submitted and assuring they are billed in accordance with contract terms.
• Provides reports and information as requested by publishing team, sales team and A/R Manager.
• Review, research, and reconcile customer accounts.
• Performs other duties as assigned by the Accounts Receivable Manager.

Skills Required:

• Strong organizational, written, verbal and interpersonal communication skills.
• Must be able to work in a dynamic, deadline-driven environment with little supervision.
• This position requires an individual who is detail-oriented and conscientious.
• Must be customer service oriented and a team player.

Education and/or Experience:

• Applicants must have a strong working knowledge of computer skills and automated billing systems.
• Experience with data entry and process-oriented function and proficient in Microsoft Word and Excel.
• Experience with Salesforce a plus.
• Associate degree or higher.
• At least 1-3 years of experience in a finance department.

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