Collection Specialist

Employer: Higher Logic

Company Description

• At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base.
• We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science.
• We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide.
• Our team is a thriving community of authentic people with diverse experiences and perspectives.
• We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful.
• We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn.
• We strive to understand the why behind our actions and bring our best selves to work every day.

JOB DESCRIPTION:

• As a Higher Logic Collection Analyst, you will be responsible for maintaining a healthy DSO, client satisfaction, client billing accuracy and the day-to-day judgement calls in making decisions related to any client billing adjustments.
• You’ll need excellent organizational skills and a service-oriented mindset to constantly improve our processes and establish key relationships with internal and external teams.
• You’ll work cross-functionally to increase the efficiency of Higher Logic’s financial systems.

RESPONSIBILITIES/DUTIES:

• Monitor the collection process to ensure customers are held to their financial/contractual obligations
• Research and resolve all issues with invoices and statements
• Monitor the invoicing process
• Collaboratively work with the Customer Success, Sales, Renewals and Billing teams to correct any discrepancies.
• Maintain a portfolio of accounts deemed more difficult to manage (high profile, large dollar, and high volume)
• Send statements, dunning letters, and orchestrate telephone calls for the collection of past due accounts
• Process bad debt write offs as needed
• Prepare larger delinquent customers for third party collections
• Assist with external audit requests as needed
• Ad hoc reporting as needed
• Evaluate processes and develop improvement plans working closely with all departments
• Maintain our Accounts inbox and assign incoming tickets to the correct owners

MINIMUM QUALIFICATIONS:

• Advanced proficiency in the Microsoft office suite (Word and Excel are a must)
• Bachelor’s degree in Accounting, Finance, or a related field is desired
• 1-3+ years of experience in an Accounting / Operations team
• Solid understanding of general accounting concepts related to AR
• Ability to organize & prioritize multiple tasks
• Excellent verbal and written communication
• Analytical skills related to AR and collections
• Knowledge of Intacct and Salesforce preferred

What you’ll earn:

• Competitive compensation.
• Comprehensive health benefits package.
• 401(k) plan with employer match.
• Healthcare and dependent-care flexible spending account.
• Company short-term and long-term disability insurance.
• Company culture that recognizes its employees.
• Room for growth and development and management that cares about your professional growth and will help you achieve your goals.
• Significant advancement opportunities for outstanding performers.

APPLY HERE