Two Chicks With A Side Hustle

Employer: Higher Logic

Company Description

  • At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base.
  • We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science.
  • We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide.
  • Our team is a thriving community of authentic people with diverse experiences and perspectives.
  • We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful.
  • We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn.
  • We strive to understand the why behind our actions and bring our best selves to work every day.


  • As a Higher Logic Collection Analyst, you will be responsible for maintaining a healthy DSO, client satisfaction, client billing accuracy and the day-to-day judgement calls in making decisions related to any client billing adjustments.
  • You’ll need excellent organizational skills and a service-oriented mindset to constantly improve our processes and establish key relationships with internal and external teams.
  • You’ll work cross-functionally to increase the efficiency of Higher Logic’s financial systems.


  • Monitor the collection process to ensure customers are held to their financial/contractual obligations
  • Research and resolve all issues with invoices and statements
  • Monitor the invoicing process
  • Collaboratively work with the Customer Success, Sales, Renewals and Billing teams to correct any discrepancies.
  • Maintain a portfolio of accounts deemed more difficult to manage (high profile, large dollar, and high volume)
  • Send statements, dunning letters, and orchestrate telephone calls for the collection of past due accounts
  • Process bad debt write offs as needed
  • Prepare larger delinquent customers for third party collections
  • Assist with external audit requests as needed
  • Ad hoc reporting as needed
  • Evaluate processes and develop improvement plans working closely with all departments
  • Maintain our Accounts inbox and assign incoming tickets to the correct owners


  • Advanced proficiency in the Microsoft office suite (Word and Excel are a must)
  • Bachelor’s degree in Accounting, Finance, or a related field is desired
  • 1-3+ years of experience in an Accounting / Operations team
  • Solid understanding of general accounting concepts related to AR
  • Ability to organize & prioritize multiple tasks
  • Excellent verbal and written communication
  • Analytical skills related to AR and collections
  • Knowledge of Intacct and Salesforce preferred

What you’ll earn:

  • Competitive compensation.
  • Comprehensive health benefits package.
  • 401(k) plan with employer match.
  • Healthcare and dependent-care flexible spending account.
  • Company short-term and long-term disability insurance.
  • Company culture that recognizes its employees.
  • Room for growth and development and management that cares about your professional growth and will help you achieve your goals.
  • Significant advancement opportunities for outstanding performers.