Job Description
About the position:
The Cloud Renewals Specialist is responsible for managing the renewal process for software licenses, ensuring a seamless experience for customers. This role focuses on maintaining strong relationships with customers to drive incremental revenue.
Your day might look like:
Customer Relationship Management:
- Proactively reach out to customers to remind them of upcoming license expirations.
- Provide exceptional customer service by addressing any questions or concerns related to license renewals.
- Build and maintain strong relationships with customers to foster loyalty and retention.
Renewal Process Management:
- Track and manage the renewal cycle for all customer licenses.
- Prepare and send renewal quotes, invoices, and contracts to customers.
- Coordinate with the finance and legal departments to ensure accurate and timely processing of renewals.
Sales Support:
- Identify opportunities for upselling and cross-selling additional products and services during the renewal process.
- Collaborate with the sales team to ensure smooth transitions and handoffs for renewals and new sales.
Documentation and Reporting:
- Maintain accurate records of all renewal activities in the CRM system.
- Generate and analyze reports on renewal rates, customer feedback, and revenue projections.
- Provide regular updates to management on the status of renewals and any potential issues.
Regulatory Compliance:
- Ensure all renewals comply with relevant software licensing agreements and regulations.
- Stay informed about changes in software licensing policies and communicate these changes to customers as needed.
What you’ll bring:
- Bachelor’s degree in Business, Sales, Marketing, or a related field.
- Proven experience in a sales or customer service role, preferably within the software industry.
- Strong organizational and time management skills.
- Excellent communication and interpersonal skills.
- Proficiency with CRM software and Microsoft Office Suite.
- Detail-oriented with the ability to manage multiple tasks simultaneously.
- Knowledge of software licensing and renewal processes is a plus.
You May Also Bring:
- Experience with SaaS (Software as a Service) products.
- Familiarity with CRM systems
- Ability to work independently and as part of a team.
Who we are:
At Velosio, we focus on what matters most – our people. We are a values-driven organization committed to delivering an outstanding employee experience to all our team members.
Velosio’s years of experience with business applications translate to a deep bench of tenured team members with competency across enterprise resource management (ERP), customer relationship management (CRM), and cloud services.
We have earned recognition from Microsoft as a top 1% performing partner worldwide and an emerging NetSuite leader. We have strategic independent software vendor (ISV) partnerships and a portfolio of solution and service offerings to accelerate what’s next for business.
Our mission is to enable clients to realize business value faster, simplify the process of deploying technology, acquire deeper data-driven insights, and explore ongoing innovation to drive business forward. We support the entire Microsoft Dynamics portfolio, Office 365 family and Azure services. Velosio is the only Microsoft Cloud Distributor that specializes in Dynamics 365 and is a prominent Microsoft Master VAR. Headquartered in Columbus, Ohio, Velosio’s 400 employees serve over 4,000 clients.
Beyond our expertise, as a Velosio team member, you can leverage the Velosio award winning culture – a network of top-notch peers, day-to-day flexibility, career development resources and the largest incentive opportunities in the industry.
Some reasons you might like working with us:
At Velosio, YOU MATTER.
Due to our proven commitment to delivering an exemplary employee experience, Velosio was awarded Best Company Culture and Best Company for Women by Comparably in 2023, 2022 and 2021, in addition to Best Company for Career Growth, Best Perks & Benefits, and Best Leadership Team by Comparably in 2022 and 2023!