Must reside in Massachusetts, New Hampshire, Rhode Island, Connecticut or New York
A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care. As a Clinical Services Assistant, you are responsible for providing non-clinical support to clinical associates, managers, and leads.
Primary duties may include, but are not limited to:
- Supports systems, workflow, and reporting-related requirements of the unit.
- Identifies trends and opportunities for additional associate training on unit workflow and processes.
- Monitors unit workflow and processes and identifies opportunities for improvements.
- Provides administrative support to associates to help in identifying and resolving workflow and process issues.
- Assists leads and management with the implementation of new and existing non-clinical policies and procedures.
- Runs ad-hoc reports.
- Provides user acceptance training coordination on new systems and enhancements, and provides input on new unit procedures, policies and workflow related topics.
- Processes HIP alerts, routes facsimiles and coordinates dialer campaigns.
- Works with referral services associates to ensure seamless processes.
- Provides administrative support including triaging help desk tickets, monitoring group email/voice mail boxes, participating in clinical Rounds, and processing internal referrals.
- Enters manual data (surveys, labs, pilots and other ancillary manual entry requirements) and manages HRS exception reviews.
- Supports workforce management and other special projects.
Minimum Requirements:
- Requires a high school diploma
- Minimum of 1 year experience in a business or health care setting; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences:
- Associates degree in a related field and prior experience in a healthcare or managed care environment preferred.
- Proficient in Excel
- Experience working with insurance previously.
- Ability to multitask
*** For candidates working in person or remotely in the below locations, the salary* range for this specific position is $16.54 to $29.77
Locations: New York (New York City, Ithaca, and Westchester County only)
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.