Clinical Quality Associate

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.

Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.

Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.

With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation’s largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.

Brief Overview:

The Clinical Quality Associate will provide administrative support to the Clinical Quality Manager/Office. The Clinical Quality Office is focused on the continual development and refinement of existing processes to attain specific objectives within the practice. This involves maintaining a thorough understanding of all clinical aspects, allowing for proactive identification and resolution of issues affecting patient care quality, provider satisfaction, compliance with government and regulatory bodies, and company risk and liability. The implementation of mechanisms ensures swift corrective actions are taken when necessary. Additionally, the office prioritizes the accurate and efficient collection of clinical data and the timely delivery of reports to both internal and external stakeholders.

The ideal candidate brings a passion for healthcare, strong analytical skills, adaptability in fast-paced settings, proactive initiative, and the ability to meet deadlines independently.

Core Responsibilities:

• Provides administrative support to the Clinical Quality Manager and Office
• Manages medical record requests
• Manages prior authorization requests
• Assists in resolving patient and client complaints
• Other duties as needed

Qualifications:

• Bachelor’s degree or equivalent related work experience
• 2+ years of work experience
• Proficient in Microsoft Word, Excel, PowerPoint
• Knowledge of medical terminology preferred.
• Medical coding preferred.
• Detail-oriented and analytical.
• Ability to adapt to change while meeting deadlines.
• Capable of thriving in a fast-paced environment
• Ability to work independently and take initiative.
• Ability to multi-task
• Interest in healthcare and innovative technologies
• Experience with SalesForce strongly preferred

Additional information

Your Team:

Should you join Amwell and the Clinical Services team, you will support the Amwell Medical Group:

The Amwell Medical Group (AMG) is a physician-owned and operated medical practice that serves the majority of Amwell’s clients. AMG is dedicated to the practice of telehealth, delivering high-quality healthcare to patients on a secure, HIPAA compliant, video-based platform. In addition to urgent care, AMG also manages a national behavioral health practice, which includes therapy and psychiatry, programs in sleep medicine and women’s health, as well as a nutrition practice staffed by registered dieticians and a breastfeeding support practice. The Amwell Medical Group practices across all 50 states – 24 hours/day, 365 days/year and has over 4400 active providers.

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic. 

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars – our Workplace, our Workforce and our Community.

Amwell is a “virtual first” workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!  Amwell has collaboration spaces in Boston, Tysons Corner, Portland, Woodland Hills, and Seattle.

The typical hourly wage range for this position is $18.75 – $25.80.  The actual hourly wage offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors.  This role may also be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific wage range based on the above factors listed.

Additional Benefits

• Flexible Personal Time Off (Vacation time) 
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance